970's having performance issues using 4GB Vram - Nvidia investigating

Bailey · 31 Jan 2015 at 09:39

destroythemall said:
Can I still return the card if I no longer have the box?

Yes you can, as long as the card is not modified or damaged in any way I can sort out a return

Cheers

Bailey

sprite1275 · 31 Jan 2015 at 09:43

Anyone know if the refunds are cash or being done in the form of store Credit?

ChrisD. · 31 Jan 2015 at 09:47

Although I've not seen the post where OcUK confirm that people can return their cards, it seems evident they are allowing it.

Kudos.

Coolasmoo · 31 Jan 2015 at 09:53

I returned my 2x 970's yesterday, to be fair I did come away with 2x 980's.

I just want to thank Gibbo and OcUK for outstanding customer service.

Even though I buy 95% of my equipment from you anyway this just proves what a great company you are.

destroythemall · 31 Jan 2015 at 09:56

Sorry to be a pain but is there a date limit from when you bought the card? I bought it on the 14th November.

Twirlywoos · 31 Jan 2015 at 10:03

kitch9 said:
This whole thing has been engineered from start to finish so they think they could get off on technicalities if caught.

Swindlers, how come none of the OEMs saw the error either?

Update the first post with gibbo's updated reply how this is being handled by ocuk. If you start a thread atleast have the decency to keep it up to date. :rolleyes:

Breeze · 31 Jan 2015 at 10:06

destroythemall said:
Sorry to be a pain but is there a date limit from when you bought the card? I bought it on the 14th November.

No. You just have till the end of February to send it back

kitch9 · 31 Jan 2015 at 10:10

majnu said:
Update the first post with gibbo's updated reply how this is being handled by ocuk. If you start a thread atleast have the decency to keep it up to date.

Gibbo is free to make a thread, I'm avoiding the advertising of refunds as it's not OcUKs place to do it even though they are amazing in offering.

If people want information they can find it.

Harlequin · 31 Jan 2015 at 10:14

and all the NVidia fans are slating the 290x thermal output - becauswe 100watts is so much more isn't it, oh wait 3rd party coolers sorted that

really.

but lets ignore the thread and its real issue over how NVidia lied and got caught. again

bumpgate 2

james.miller · 31 Jan 2015 at 10:23

Harlequin said:
and all the NVidia fans are slating the 290x thermal output - becauswe 100watts is so much more isn't it, oh wait 3rd party coolers sorted that

really.

but lets ignore the thread and its real issue over how NVidia lied and got caught. again

bumpgate 2

because a cooler makes any different to heat output does it?

Andromeda1983 · 31 Jan 2015 at 10:24

Anyone know the weight of the MSI 970, all it says on the spec sheet is 814

Midlife Crisis · 31 Jan 2015 at 10:24

I just got my RMA number, but it says it says the desired action of the RMA is to replace, which is pointless as one 970 is going to be the same as the next when it comes to this issue. I will get on to customer services

Andromeda1983 · 31 Jan 2015 at 10:25

I just got my RMA number, but it says it says the desired action of the RMA is to replace, which is pointless as one 970 is going to be the same as the next when it comes to this issue. I will get on to customer services

I already called regarding this, its ok, its still a refund its just the system won't allow them to set it as refund. I called this morning!

CAT-THE-FIFTH · 31 Jan 2015 at 10:25

Coolasmoo said:
I returned my 2x 970's yesterday, to be fair I did come away with 2x 980's.

I just want to thank Gibbo and OcUK for outstanding customer service.

Even though I buy 95% of my equipment from you anyway this just proves what a great company you are.

LOL,you just rewarded Nvidia for the GTX970 cockup??

Harlequin · 31 Jan 2015 at 10:28

james.miller said:
because a cooler makes any different to heat output does it?

because an efficient cooler is better at dissipating heat than the reference one.

james.miller · 31 Jan 2015 at 10:32

Harlequin said:
because an efficient cooler is better at dissipating heat than the reference one.

thermal output =! running temperature.

if the thermal output is 200w, then it'll be 200w whether it's water cooled or passive.

ie, 290x will still dump a truck load more heat in to a case and if you dont believe me, go sit next to a 100w lightbulb for 10 minutes - that's the extra heat being dumped by a 290x on top of a 970.

fail argument.

queamin · 31 Jan 2015 at 10:34

At least they can use all their 4GB properly.

sprite1275 · 31 Jan 2015 at 10:34

sprite1275 said:
Anyone know if the refunds are cash or being done in the form of store Credit?

Anyone?

Andromeda1983 · 31 Jan 2015 at 10:35

Its in the payment method you used to buy the card so for example if you purchased using your debit card it will be credited back to your bank account.

deuse · 31 Jan 2015 at 10:35

Harlequin said:
because an efficient cooler is better at dissipating heat than the reference one.

james.miller said:
thermal output =! running temperature.

if the thermal output is 200w, then it'll be 200w whether it's water cooled or or passive.

ie, 290x will still dump a truck load more heat in to a case and if you dont believe me, go sit next to a 100w lightbulb for 10 minutes - they the extra heat being dumped by a 290x on top of a 970.

fail argument.

This