Associate
- Joined
- 5 Jun 2004
- Posts
- 1,339
- Location
- Hythe, Hants
Well here we go,
A few weeks I ordered some gear of OCUK, recieved it all, everything was intact & fine that was until I opened the Antec P180 case, pulled it out of the packaging carefully, kicked the box out the way and dropped a brand spanking new case on the floor causing a crack down the top-side of the front panel. You would have loved to been a fly on the wall at that moment, a few choice words were shouted. Anyway, instead of being a lame git & blaming it on the courier, I thought i'd just contact Antec themselves & explain what a numpty I have been and asked if I could order a replacement front panel (obvoiusly I offered to pay, as it was my fault).
Got an email from antec as follows:
Dear Mr. Horne,
Thank you for using Antec products. Your SP no. is #&*(&(&*$
We are going to send you new replacement for free ASAP. It would reach you within 3 to 5 working days.
To avoid package being returned to sender, please make sure someone available to receive and sign for the package.
Best regards,
Riska - RMA Department
To me that just goes above the call of duty IMO considering it was my fault.
Recieved the front panel today & I am one hell of a happy bunny.
A few weeks I ordered some gear of OCUK, recieved it all, everything was intact & fine that was until I opened the Antec P180 case, pulled it out of the packaging carefully, kicked the box out the way and dropped a brand spanking new case on the floor causing a crack down the top-side of the front panel. You would have loved to been a fly on the wall at that moment, a few choice words were shouted. Anyway, instead of being a lame git & blaming it on the courier, I thought i'd just contact Antec themselves & explain what a numpty I have been and asked if I could order a replacement front panel (obvoiusly I offered to pay, as it was my fault).
Got an email from antec as follows:
Dear Mr. Horne,
Thank you for using Antec products. Your SP no. is #&*(&(&*$
We are going to send you new replacement for free ASAP. It would reach you within 3 to 5 working days.
To avoid package being returned to sender, please make sure someone available to receive and sign for the package.
Best regards,
Riska - RMA Department
To me that just goes above the call of duty IMO considering it was my fault.
Recieved the front panel today & I am one hell of a happy bunny.