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A call for Help please if i may.

howdeedoodee

howdeedoodee

howdeedoodee

Associate
Joined
1 Dec 2012
Posts
37
Hi folks


Here's the story...


I'll try and keep it simple....a bit like me


1. Had a Gaming PC built for me at my local PC shop in Long Eaton Nottingham


Specs

Rysen 5 3600

Motherboard: Asrock x570 phantom gaming 4

Ram: 32gb I think.

SSD x 2

850w power supply

Zotac RTX 2080TI (Approx £1100)
They fitted an NZXT cooler with twin radiator to the RTX2080TI

Case.

fans...etc

cost approx. £2500


Purchased it purely for VR headset and occasional gaming.

I've always been a workaholic up until recently and sometimes been working so much there's times where my PC doesn't even get switched on from one month to the next...sometimes 3 months have passed and its never been switch on.

My wife is almost OCD with cleaning the bungalow so looking through the glass cover the case inside is spotless.


After about 14 months since owning it I switched it on one day and there was no display on the screen.


Since the day I picked it up it sat on a large desk at home and that where it stayed never being moved or touched.

I'm 53 and we don't have any kids or teenagers running around the house bumping into stuff...its just me and the wife and that's it.

So to clarify the pc lives in a calm clean house.

I took it straight down to SB Computers and the next day on the phone they said the warranty is void because the original cooler has been taken off and an NZXT fitted...I said WHAT!...Why didn't you tell me that before it was fitted...Like hey John, we have to warn you that by us taking the original cooler off and fitting an aftermarket NZXT voids the warranty!

I'm always cautious about everything and if I was told I would have not took the risk because after 40 years of buying electronics I know that the worse can and does happen.

I even have an email stating to SB Computers that was it worth putting a cooler on because I watched a few video's from a chap called Linus tech tips and jay 2 cents saying don't bother.


I then did some research and came across many post on here and elsewhere that said most GPU manufacturers are OK with putting on an aftermarket cooler as its getting more common place.

After emailing them all the screenshots of these Discussions/posts they said they would try doing an RMA to Overclockers.co.uk from where it was supplied from to them.

I assumed that because it was a PC shop that built the PC (I have original receipt) the GPU may be repaired...however Overclockers.co.uk refused due to an aftermarket nzxt being fitted.


Due to us being now semi-retired due to Covid I can't afford a new GPU especially because of the insane prices they cost. My wife didn't talk to me for a week when I first brought the new PC home after she'd seen how much it cost ...so where now?...I really needed the 2080TI to run the VR headset which gives me time away from reality due to me not getting out much.


One thing I would like to ask is why do some manufacturers allow coolers and some not.

I'm a bit annoyed at SB Computers that I was never warned and surely this should be clearly stated on the invoice about adding an aftermarket cooler.

I cant get anything cheaper and lower power than an RTX2080TI because it will having trouble running the Pimax 5K plus VR headset....I'm starting to get annoyed and upset with myself now because I saved for 3 years for all this setup...but now I just have a useless metal box.

It wouldn't be so bad if GPU's were normal price because I could buy a RTX2080TI for say£300-£400, but second hand ones on Ebay are up around £800-£1000, but then it's still a risk your getting a good second hand one as I've seen a few stories of scams.

Sorry to take up all your time...So to conclude this story is there anywhere to get it repaired
I started searching for RTX2080 repair but couldn't seem to find anywhere, one thing I did come across is some chap on YouTube who seems to show video's repairing them showing an onboard fuse he changed....maybe that's what wrong with mine? there cant be much wrong with it because as said it lives in a quiet, clean home.
Another thing I came across was a report saying Nvidia had a lot of RTX2080 range just suddenly dying for no reason??
but who knows...not me, oh well I'll just have to revert to staring out the window and watching people go by.

It would really make my day if someone had some info on where I could get it repaired.
My wife is too proud to claim it on house insurance as its not really an urgent accident.

Have a nice day
Regards
John
 
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Sorry maybe didn't read properly, did XXX supy the gpu with the water cooler fitted? If so, then I can't see why they don't have warranty on it?

Id consider a small claims case here, especially with the price of gpus/pcs at the moment.
 
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Begbie said:
Sorry maybe didn't read properly, did computers supy the gpu with the water cooler fitted? If so, then I can't see why they don't have warranty on it?

Id consider a small claims case here, especially with the price of gpus/pcs at the moment.
Click to expand...
Yes I paid them to fit the NZXT cooler and radiator.
 
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they built your computer but then try to wash their hands from any responsability? thats really shady from them and doenst make any sense at all, its their responsability to sort it out
 
Unfortunately Zotac are one of the companies that classes cooler removal as voiding the warranty. SB computers should have made you aware of this because really you're warranty is them as it's a pre-built. I'd chase them because I think they're trying to fob you off.

r7slayer said:
Zotac state in the warranty T&Cs that any modification to the product and/or removal of the cooler fan will void warranty. So just removing the cooler will void it.
Click to expand...
 
Your warranty is with SB Computers. Unfortunately, unless stated otherwise, it's only for 12 months. They led you down the garden path saying it's not covered by them when in fact it was until the 13th month.
I would try unplugging it from the power and then holding in the power button for 30 seconds. Let go and then plug it in again. Press power.
If you get in, I would update the BIOS.
 
If you can, I would try and take it somewhere else for a second opinion. Sounds like the place you got it from are trying to avoid any responsibility/cost.....

Hope you can get it sorted.
 
legally in the uk they cannot refuse warranty unless they can prove you did the damage (they have to prove it not you).. regardless if you took it apart or not. warranty stipulations DO NOT override the law. in the uk we have 6 years to have an issue resolved if found. checked the consumer rights law its all on google...

"It is important to remember that a guarantee does not replace
or limit a customer’s rights. Customers are entitled to raise
a problem with you regarding a product for up to six years
from the date of purchase (five years from the discovery of a
problem in Scotland) regardless of the terms of any guarantee.
Customers are entitled to rely on the remedies available to
them under law (outlined in this guide) rather than their rights
under a guarantee, if they wish.
This means that if a customer complains to you about an item
that is not fit for purpose, does not match the description, or is
not of satisfactory quality, you must deal with their complaint –
you cannot force them to use their guarantee.



Faulty goods, no acceptance (Up to Six years from date of purchase)
If the item does not conform to contract (is faulty) for any of
the reasons mentioned previously, and the customer has not
accepted the goods, the law says the customer is entitled to
• reject the goods and claim a full refund, or
• request a repair or replacement if that is the customer’s
preferred option.
As the retailer, you can offer a repair, a replacement or
a credit note, but you cannot insist on any one of these.
It is the customer’s right to receive a full refund in these
circumstances.
Where a customer is entitled to a full refund because they
have not accepted the goods but have agreed that you may
repair or replace the goods, they can still claim a full refund if
the repair or replacement is
• taking an unreasonable time, or
• causing an unreasonable inconvenience, or"

https://www.citizensadvice.org.uk/a...e-consumer-work/the-consumer-rights-act-2015/

This is a copy from another post. I take no credit for this.


Under UK law. It is Zotac and SB computers responsability
Zotac must prove that gpu failed becoz cooler was changed.
SB computers must take responsability for changing cooler. Altho they might get away with 12 month warranty bull crap.

Let them know that u will bring the case to court, that should get there atention.



Btw, if u hit a brick wall, i can offer you a free diagnistics, i might not be able to repair the card but i can figure out the severity of a failure.

Unfortunately, i live all the way south nier Brighton, so its a bit to fare.
 
Has it been confirmed that the GPU is actually faulty? I find it strange that it’s just stopped working after months of no use. Are you sure your wife hasn’t opened it up to clean it and knocked a cable, component or something on the motherboard?
 
This was your first mistake

1. Had a Gaming PC built for me at my local PC shop in Long Eaton Nottingham
Click to expand...

You would have been better off building it yourself. Before you add you wouldnt know how its very very easy and if you can plug a cable into a socket that only fits one way then
you can build a PC plus there are loads of people on here to help. In your semi-retired state it would have been an excellent idea to get involved and then you would not need
any scrupulous company in future because you could upgrade and build your own.

They have done you over on the warranty its well known on here that Zotac dont honour warranty on cooler removal. I can see you have been a member since 2012 so you
could have asked for guidance.

It is a mistake on their part as they have used a card such as this that voids the warranty straight away they should have used one from a company that allows it.
You might be able to get them for this on the small claims court but I wouldnt hold up on your chances.

Just a query if you check the 2080ti did they fit the NZXT with any RAM heatsinks or VRM heatsink as I bet they didnt. A 2080ti and G12 (or G10) needs heatsinks on the RAM and VRM and if it hasnt got any on its no wonder it died.

Plus £2500 for the PC - cough cough you could have built a very decent one for £1500 same spec think you were robbed also sadly. I would have wanted full custom loop for that at least.

Benass said:
Zotac must prove that gpu failed becoz cooler was changed.
Click to expand...

No they dont if their warranty T&C says warranty is void if you remove the cooler then nothing you can do about it they dont have to prove anything. The law excert you quote is between customer and retailer, Zotac are not the retailer. Plus you are also quoting a Guarantee which is different to a Warranty. Guarantee is just general terms - Warranty is the legal and law abiding terms so if it says the warranty is void then the customer would have to challenge the wording of the warranty. This would then be a seperate case and could take months and more often than not the customer wouldnt win and be out of pocket for thousands of pounds in legal fees. Its ok saying "its UK law" but when its challenged its not as easy as A-B-C. Thats why you should always read the T&C as they can be legally binding.
 
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