Absolutely sick of Sky TV's sales tactics

[BDEE]

It is about time that companies like Sky, who make it very easy to "upgrade" online, make it incredibly difficult to "downgrade" by having only one option (phone them up) to do so, whereby it takes you around the houses and hours on the phone to do so.

It is about time that legislation was brought in to prevent these companies imposing this on customers and milking money from people for things they no longer use.

Surely we can get 100k Sky customers to sign?



I’ve made a petition – will you sign it?

Click this link to sign the petition:
https://petition.parliament.uk/petitions/590163/sponsors/new?token=00FkYHBNIus4kf_YiqRx

My petition:

Legislate so communications / Media companies must allow online downgrade option

The likes of Sky TV are quite happy to allow upgrades online, but make it much more difficult for you to downgrade / cancel, insisting that you call them where sales tactics are used to try and stop you. If upgrades are available online then downgrades should be too. This should be made mandatory

Companies are making millions from consumers who want to cancel services which they do not use, but face barriers to doing so due to the added complexity of only having one route to do so, often with long waiting times and sales tactics to prevent them doing so and so they give up, continuing paying for an unused service. If companies can offer online upgrades then it should also be possible to downgrade this way and this should be legislated to force media and comms companies to offer this.


Thanks!

 

[BDEE]

Think it needs a few (5), initial supporters, before it gets published.

Correct - It needs 5 initial supporters to be fully published.

 

[BDEE]

Now TV are quite good at this. They do plans to tie you into 12 month contracts, but once out, you can downgrade or cancel online. If you try, they usually offer you a discount before you leave, but you can cancel pretty quickly.

Sky or Virgin......good luck!

We've just cancelled, when they asked why.....I said I unplugged the box 6 months ago and have been watching freeview ever since. They still spent 15mins asking me questions about my viewing habits, and who lived with me.

The irony that NowTV is owned by Sky is strong..... So they have the technology already but CHOOSE not to use it for the Sky platform.

Yes, I have had this from them also, with no consent statement asked in terms of capturing that kind of data, which is in breach of GDPR. It is irrelevant and designed only as a tactic to try and convince you to keep certain products. Vulnerable customers would easily succumb to this tactic.

Plenty of signatures coming in - Thank you! Feel free to share on Facebook etc if you would be willing to. Now it has hit 5 initial supporters it is going to review for full publishing, which will be within a week apparently.

 

[BDEE]

For me it is the F1 and Sky History. It was bad enough when C4 had the F1 it and we had breaks for adverts during the race, but now it is the only way to see all of every race of the season.

I used to have BT TV for the History channel, then Sky of course took that over and re-branded it, so that is now not available on BT (at least it wasn't when I finished with them).

I actually detest Sky as a company, but do enjoy their products. What sparked all this off was that I want to remove my Sky Cinema package, and the journey of being able to do it is just horrendous. If I wanted to suspect or cancel Netflix I can do it with a few clicks..... Sky is purposely designed to stop you from doing it.

 

[BDEE]

Forgive me if this is a bit dense, but if you want to remove some services or cancel, and ring them to do so, just stick with what you called them for. Don't be a wet noodle and cave to the first tiny discount or whatever.

"I appreciate the offers, but I want to cancel/downgrade my package. Let's talk about that."

You have totally missed the point. I never cave. It is the fact I do not want to spend the time talking to morons, who ineveitably drag the call out to make it hard and painful to do what you want to do. I have better things to do with my time.

Anyway, .gov have rejected the petition - So next stop is ofcom who I believe are Sky's regulator.