Abysmal Internet and BT are useless

Luke_Bowman

Luke_Bowman

Luke_Bowman

Associate
Joined
10 Dec 2010
Posts
1,428
Location
Cumbria
As I live in a rural area, my Internet connection is expected to be poor.

However, I live 5200m away from my nearest exchange and the speed and reliability of my connection is nothing short of terrible.

The recommended maximum distance for ADSL is 5000m so the obvious answer would be to provide me with FTTC which takes 5200m in its stride, however it is not 'economically viable' because, once again, I live in a rural area.

The major annoyance comes when the government subsidise BT to help them extend to the lowly corners of England and yet I am left waiting and waiting for FTTC.

Originally I was told December, then January, then March and now it could be as far away as September!


FTTC is all I have been waiting for for the good part of a year and BT seem to be doing a pretty poor job of providing it.

Has anybody else suffered similar problems?
 
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Your options are either wait for FTTC (and take some sort of comfort in that you are at least in the planned rollout), or deal with what you have. Your only LLU providers on that exchange are TalkTalk and Sky, so you might gain a bit by switching to Sky, but I'd imagine a lot of your issues are caused by line length and the amount of interleaving that's needed to get the data down it.

What do the stats for error rates say? I'm assuming you've Googled and done everything you can to ensure your home wiring is as good as it can be?

Yes it's frustrating, but there's nothing you can do on a reasonable budget.
 
I ams somewhat surprised that fttc can do 5kms.
In norn iron all exchanges were upgraded, yet for some reason my father can't get infinity.
He is much less than 2km from an exchange.
Can anyone explain why this might be the case?
 
Distance to exchange is irrelevant for FTTC, it's the distance to the cabinet which matters. I'd imagine that the OP is almost on top of the cabinet to be getting estimates like that from the BT checker, assuming it's using accurate data.
 
Ahh, I am not alone. I live in inverness and my friend ( 100m away) has it, they promised they would have it by today! then changed the date on Friday to match your screenshot.

I am angry with them. Not only am I waiting for fibre optic broadband, but I am paying more than those who already have it for a 3Meg speed it is absolutely disgusting.

I will be phoning them tonight for sure to check their stupidity in their pricing as paying more to get less is not economically great.
 
Talktalk are dreadful, move to Plusnet or BT my mum has a ~4 mile line, with a decent router she gets around 1.7 down, ping is around 40-45
 
Luke_Bowman said:
Has anybody else suffered similar problems?
Click to expand...
Yup.
I get 1.5meg on a very good day.

We're about 700yds from our Cabinet and just over 3 miles from the exchange.
The exchange has been Infinity/fibre-enabled for years, but roll-out of FTTC/FTTP is not scheduled for us at all. The various checker sites all say we have it in our postcode (all 8 houses of it), but when you check against the phone line it all ends in tears.

The kicker is that the properties on the opposite side of the road DO have FTTC and the MoD place behind us also gets it!!
 
I'm going to play devils advocate here and say that the rollout of FTTC/FTTP isn't "always" due to BT just saying it's not economically viable, there's many people that don't want that extra cabinet on the street, or don't want there to be roadworks for weeks on end, and will actively fight the development, that can massively hinder their rollouts.

I'll agree it's probably old fuddy duddies that think this, and don't seem to understand the internet isn't a fad, it's a crucial part of modern life, and will continue to be long after they're dead, hell I paid extra when renting to ensure I had extremely good internet..

TL : DR - Can't always throw money at these things, not in all cases.
 
yeah - my phone line repair was hindered by a property owner refusing to let BT replace, not install, replace the telegraph pole that was already in their garden. Meanwhile everyone's lines are going down every other week and BT say their hands are tied. They had to run a wire from the unchangeable pole to another pole then into the house. Mental. I mean it's not like you don't already have pole in your garden
 
ttaskmaster said:
Yup.
I get 1.5meg on a very good day.

We're about 700yds from our Cabinet and just over 3 miles from the exchange.
The exchange has been Infinity/fibre-enabled for years, but roll-out of FTTC/FTTP is not scheduled for us at all. The various checker sites all say we have it in our postcode (all 8 houses of it), but when you check against the phone line it all ends in tears.

The kicker is that the properties on the opposite side of the road DO have FTTC and the MoD place behind us also gets it!!
Click to expand...

Similar to us although we're closer to the exchange, although not sure where our cab is.

Kicker for me is that ours is a new build estate with new cab, why not put a fibre cab in from the off?

Oh it's not commercially viable, ignoring the fact that soon there will be a significant number of houses here that will off the bat all be under the gov target of 2 meg.

Ahh but even though the real line speed is 1.5 because BT estimate it'll be between 1 and 3.5 that counts as being over 2 meg for the figures.

Honestly who relies on an estimate that wide for figures, we were told we'd get 2 meg with estimate above, so between 50% less or 75% more, that's a hell of a range. Not sure BT would like me saying well I may pay you 75% extra on your bill, or maybe 50% less ;)

Other annoyance, existing houses that back onto our garden get cable :(
 
My parents have the same problem with Sky, it's simply unusable after having fibre at my place. Although it amazes me that people cite 'getting away from the towns' as a reason for moving to the country and then expect all the tech benefits of a city.
 
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