Accident help

[Paul_M]

My brother has been involved in an accident (hit from behind while stopped). He wants to get the car repaired by the manufacture (car is a Mazda mps), but Aviva want to charge him £250 for not going to their approved repair centre? Is this right as I thought you had a choice of were the car went for repair?

 

[Paul_M]

So what he should do then is ignore what Aviva have told him and speak to the 3rd parties insurance, insisiting that's it's fixed at a Mazda dealer, or does the fact that he's already spoken to them complicate things?