Accidentally ordered something from two different places

Valentino · 22 Jun 2011 at 14:06

Right, i had a 360 game on pre-order with X for a about 20 days, it was supposed to dispatch on 17th June, but still hasn't, so i was casually looking about the internet. I recently saw it on Y for a few quid less. I pushed cancel on X as it still hadn't been picked according to the website, and i then went and ordered it from Y. The cancellation didn't go through, so i did it again, but it cancelled again. I continued to do it a few times, each time undoing the cancellation.

I gave X a phone asking why i can't cancel it. Apparently it has dispatched, but the online system isn't working properly. In this time, Y has also dispatched the product. Needless to say, i'm a bit annoyed with X for misleading me and causing this mistake I've made. In hindsight, i shouldn't have ordered from Y until i was sure X was cancelled, but in hindsight we are all geniuses.

So i will be returning the product to X for the biggest refund (although i'm sure postage will counter any saving

)

I was wondering what excuse i need for a refund, can i simply say "I don't want it anymore?". It will after all be completely unopened. Is it covered under the distance selling act? Could i argue my case and get them to refund my poostage cost as well, due to their web mistake, or will this be very unlikely without a big fight?

I'm a bit embarrassed about it all really, these are the sort of mistake my parents make on the web

Tummy · 22 Jun 2011 at 14:08

Should they not cover the postage charge?

mrk · 22 Jun 2011 at 14:11

Just say it was bought in error. Simples?

HeX · 22 Jun 2011 at 14:19

Most places (GAME, Amazon, Play etc) include a prepaid return postage sticker

Virt · 22 Jun 2011 at 14:21

Item no longer wanted or bought in error as Khaan said?

Depending on where you bought it from, you might find a returns sheet in the packaging that might help you.

Valentino · 22 Jun 2011 at 14:21

HeX said:
Most places (GAME, Amazon, Play etc) include a prepaid return postage sticker

Ahh, thanks that is good to know! DOes it matter if it is coming from Amazons jersey place, indigo starfish?

Malakite · 22 Jun 2011 at 14:21

It will be covered under distance selling regulations. You dont need to give a reason. You have a standard cooling off period for anything purchased online.

Virt · 22 Jun 2011 at 14:23

Valentino, google "indigo starfish returns". The first result might put your mind at ease a little

I'd link it myself but I'm scared to

Valentino · 22 Jun 2011 at 14:26

zavvi.com can only refund postage costs if we have sent you the wrong item or if the item is faulty. We cannot be held responsible for non-delivery of returned goods.

Would their website saying i can cancel, when in fact i can't get me a postage refund?

If i have to pay postage, it won't be a huge amount but it will cancel the saving i made by switching lol.

Cosimo · 22 Jun 2011 at 14:32

I would have thought them not being able to auto cancel is good enough reason for returning the goods.

Virt · 22 Jun 2011 at 14:47

Valentino said:
Would their website saying i can cancel, when in fact i can't get me a postage refund?

If i have to pay postage, it won't be a huge amount but it will cancel the saving i made by switching lol.

I thought you mentioned it was coming from Indigo Starfish?

Valentino · 22 Jun 2011 at 16:26

Virt said:
I thought you mentioned it was coming from Indigo Starfish?

The cheaper one is, i initially ordered from zavvi.

Nikias · 22 Jun 2011 at 17:11

You don't need a reason so long as it's unopened. Distance selling regs.

Valentino · 23 Jun 2011 at 11:21

FFS! Just got an email from Zavvi saying it has only just dispatched. I have a feeling they are lying so people don't cancel their orders and then just can't be bothered to return them :mad: