Acer 27" XZ271 - Worth it or not?

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I've found one of these monitors for around £250, which seems like a good price for what you get. Samsung has a similar monitor (albiet 24in) but costs £70 more and has a worse free-sync range (it also hasn't been released yet).

I have had trouble finding reviews it of. Do any of you have one, if so how would you rate the monitor?


Thanks in advance for any advice.
 
i read some reviews and only thing people mention is that the base is quite big so bare that in mind other than that people say its great
 
I don't have the XZ271 specifically, but I have its bigger brother, the XZ321Q, which has pretty much the same features, but at a different size. I can't guarantee that they function in the same manner, but I hope my notions at least give some comparison point.

All in all, XZ321Q is a good monitor. Check my review here. Like I noted in the review, there is slight blurriness with moving text because of the higher pixel response time. But that is quite typical for VA panels, from what I've understood. The blurriness is most noticeable with white text on black background. At first, it didn't bother me at games, but now, if the game has small slowly moving white repeating details against a dark background, I sometimes notice it again.

Some clarification on that:
Details/objects, where there is first a light pixel or two, then few dark pixels, and then few light pixels right after them. When this object is slowly moving at some certain not-so-favourable speed, it becomes a blurry mess. Moving text is the best example, indeed.

To fix the blurring somewhat, I've now changed the Over-Drive to Extreme, when I initially had it on Normal. This probably also increases input lag, but I haven't noticed it much, at least not yet. Already gave away my earlier set, so can't benchmark it anymore, either.

General market observations:
The XF- and XZ-series models are priced quite competitively in their respective market points. So it seems like Acer is betting on 144Hz FreeSync going strong, and they intend to capture the market. Then again, Acer clearly has the widest selection of monitors in the recent years, so it might just be a side effect of that strategy.

But I've also heard bad things about their customer support and build quality. At least mine seems good, so far. Hopefully I don't have to deal with their customer support, if it really is that bad.

Conclusion:
The XZ271 indeed gives a good feature set for an affordable price.
 
I don't have the XZ271 specifically, but I have its bigger brother, the XZ321Q, which has pretty much the same features, but at a different size. I can't guarantee that they function in the same manner, but I hope my notions at least give some comparison point.

All in all, XZ321Q is a good monitor. Check my review here. Like I noted in the review, there is slight blurriness with moving text because of the higher pixel response time. But that is quite typical for VA panels, from what I've understood. The blurriness is most noticeable with white text on black background. At first, it didn't bother me at games, but now, if the game has small slowly moving white repeating details against a dark background, I sometimes notice it again.

Some clarification on that:
Details/objects, where there is first a light pixel or two, then few dark pixels, and then few light pixels right after them. When this object is slowly moving at some certain not-so-favourable speed, it becomes a blurry mess. Moving text is the best example, indeed.

To fix the blurring somewhat, I've now changed the Over-Drive to Extreme, when I initially had it on Normal. This probably also increases input lag, but I haven't noticed it much, at least not yet. Already gave away my earlier set, so can't benchmark it anymore, either.

General market observations:
The XF- and XZ-series models are priced quite competitively in their respective market points. So it seems like Acer is betting on 144Hz FreeSync going strong, and they intend to capture the market. Then again, Acer clearly has the widest selection of monitors in the recent years, so it might just be a side effect of that strategy.

But I've also heard bad things about their customer support and build quality. At least mine seems good, so far. Hopefully I don't have to deal with their customer support, if it really is that bad.

Conclusion:
The XZ271 indeed gives a good feature set for an affordable price.

Is £249 a good price from the research you did?
 
On the price aggregate site I'm using, the cheapest price I could find for the XZ271 was £290, and most of them are out of stock. So £250 is a really good deal (better make sure that it includes VAT).

Feature-wise, the closest competitor seems to be the Lenovo Y27f, for £340. Which has VERY similar specs.
 
I now have the monitor. Firstly, wow 144hz is quite noticable over 60hz. Even just browsing the internet/on your desktop everything is so much more responsive. Frame-syncing is excellent too, I used to get regular screen-tearing in Halo 5, but that's gone now.

The stand is indeed quite large, but it comes with a VESA mount so that's nice. Speaking of the stand, there is a very large amount of play in terms of where you want the monitor to be. You can move it a large way up & down, tilt up & down and also side to side a large way. The bezel is also really thin for most of the monitor (apart from the bottom) at only 1cm or so. Colours are also improved over my old TN panel, blacks looks....well....black now.

In regards to the Curve, you can't really notice it when facing it head-on. It does make gaming particularly a bit more immersive, and is of course a nice addition.

Overall I am quite pleased with the monitor. It does come in a huge box and is quite heavy, but that's because the monitor comes attached to the (metal) stand. However that's good, as it all seems very sturdy indeed. I haven't looked at particular image settings in details yet, but so far everything is great. I may return here to give some more thoughts after I've had some more experience with the monitor.


Edit:

I've now started getting headaches and eye strain whenever I use this monitor. I have reduced the brightness, used f.lux and ensured that the monitor isn't the only bright thing in my fov. Do my eyes just take time to adapt? Or is there something else going on. At the current state I can't use this monitor properly. Any help would be appreciated. Cheers.
 
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Hmm, do you get headaches while gaming, or on desktop usage, or both?

If the headaches come mostly while gaming, and the monitor is at a relatively close distance, then you might be experiencing the immersion effect too strongly, and you're basically getting motion sickness. Increased resolution can have slight affect on this (which in this case should thus be a reversed effect), but mostly it's the monitor size and viewing distance combination. High refresh rate can also be a factor, as your brain has a harder time interpreting whether what you're seeing is real of fake (IIRC, this was also one of the "reasonings" why 24fps should be a good option for movies - so that people would know that what they're watching is still just fiction). This is something that you can/will get used to, in time.

Also, if you have to squint to read the text, then the resolution is too high for your viewing distance. In which case you should try moving the monitor few inches back. But considering you were actually worried whether it would appear too blocky, this is most probably NOT the case.

Sometimes the PWM backlight causes headaches. But the Acer should be PWM-free (="flicker free"), so this shouldn't apply in your case. You can check this with the pencil test, like seen here. (On the right-side laptop you can see the silhouette of the pencil, which means the display used PWM. If you can't notice the silhouette when waving the pencil in front of your own monitor, then it's PWM-free.)

If you earlier had a glossy screen, then the (semi-?) matte screen might first feel a little strange to your eyes. Shouldn't cause headaches, though, as it's apparently quite light. Actually, usually it's the other way around, meaning going from matte to glossy can cause headaches, as your eyes see more reflections than they're used to, and the brain involuntarily focuses on them all the time.

Some bias lighting behind the monitor should also help. Just make sure it doesn't shine AT your eyes, or too brightly at the wall. It should be "soft", and reflected from a surface (like the wall). Furthermore, the matte surface combined with curvedness collects light reflections in a totally different manner (in good and bad). Direct light is troublesome, but reflected light is mostly taken care off by the matte finish (from light sources behind YOU, not the monitor).

Also, be sure to calibrate the screen for a more "natural" color. Don't rely on the factory settings. You could try my own settings for the XZ321Q (inside the spoiler) as a starting point (the OSD menu is probably identical). I use the lagom.nl-site (gamma, black, white) as my manual calibration of choice. No colorimeter hardware needed, just your own eyes. Excess brightness can indeed have adverse effects, and even my own initial calibration was very bright, so had to tone down the white level, and readjust rest of the settings for a more correct gamma values. Occasionally the brightness still sneaks up on me. (Excess brightness causes more radical contrast differences for your eyes, and thus they have to "work harder", by fully opening and closing the iris.)

When I got my XZ321Q, it took me about a week to feel more "relaxed" to use the new monitor. Partly it was because the earlier set was 42", at a longer viewing distance, so my head movements now had a more tangible impact. As a result, I instinctively began to tense my shoulders to keep my head in place. My eyes were fine, but the tense shoulders caused headaches.
 
Hmm, do you get headaches while gaming, or on desktop usage, or both?

If the headaches come mostly while gaming, and the monitor is at a relatively close distance, then you might be experiencing the immersion effect too strongly, and you're basically getting motion sickness. Increased resolution can have slight affect on this (which in this case should thus be a reversed effect), but mostly it's the monitor size and viewing distance combination. High refresh rate can also be a factor, as your brain has a harder time interpreting whether what you're seeing is real of fake (IIRC, this was also one of the "reasonings" why 24fps should be a good option for movies - so that people would know that what they're watching is still just fiction). This is something that you can/will get used to, in time.

Also, if you have to squint to read the text, then the resolution is too high for your viewing distance. In which case you should try moving the monitor few inches back. But considering you were actually worried whether it would appear too blocky, this is most probably NOT the case.

Sometimes the PWM backlight causes headaches. But the Acer should be PWM-free (="flicker free"), so this shouldn't apply in your case. You can check this with the pencil test, like seen here. (On the right-side laptop you can see the silhouette of the pencil, which means the display used PWM. If you can't notice the silhouette when waving the pencil in front of your own monitor, then it's PWM-free.)

If you earlier had a glossy screen, then the (semi-?) matte screen might first feel a little strange to your eyes. Shouldn't cause headaches, though, as it's apparently quite light. Actually, usually it's the other way around, meaning going from matte to glossy can cause headaches, as your eyes see more reflections than they're used to, and the brain involuntarily focuses on them all the time.

Some bias lighting behind the monitor should also help. Just make sure it doesn't shine AT your eyes, or too brightly at the wall. It should be "soft", and reflected from a surface (like the wall). Furthermore, the matte surface combined with curvedness collects light reflections in a totally different manner (in good and bad). Direct light is troublesome, but reflected light is mostly taken care off by the matte finish (from light sources behind YOU, not the monitor).

Also, be sure to calibrate the screen for a more "natural" color. Don't rely on the factory settings. You could try my own settings for the XZ321Q (inside the spoiler) as a starting point (the OSD menu is probably identical). I use the lagom.nl-site (gamma, black, white) as my manual calibration of choice. No colorimeter hardware needed, just your own eyes. Excess brightness can indeed have adverse effects, and even my own initial calibration was very bright, so had to tone down the white level, and readjust rest of the settings for a more correct gamma values. Occasionally the brightness still sneaks up on me. (Excess brightness causes more radical contrast differences for your eyes, and thus they have to "work harder", by fully opening and closing the iris.)

When I got my XZ321Q, it took me about a week to feel more "relaxed" to use the new monitor. Partly it was because the earlier set was 42", at a longer viewing distance, so my head movements now had a more tangible impact. As a result, I instinctively began to tense my shoulders to keep my head in place. My eyes were fine, but the tense shoulders caused headaches.

Your suggestions are all helpful. I did do a bit of research myself into what could be causing the issue. I couldn't really solve my issue from what I've read so far. Your suggestions about my eyes/brain taking time to 'adapt' could be true, but I'm not sure if I want to endure a week of headaches just for a chance that it fixes itself.

Some information about my setup/what I've done:

The monitor is about 60cm away from me, sometimes slightly further. I'm not squinting to see text.

I have turned the brightness down manually, and also used f.lux.

My old screen was matt aswell.

I have a light on the ceiling to the right of the monitor, so I do have some back lighting.


I think the largest giveaway that the screen was an issue is that when I switched back to my old screen, the issues went away. No more headaches/eye strain. My old screen is a Samsung SyncMaster 2333HD, so it's a 24in 1080p 60hz display.
 
Another thing that might cause the issues is the backlight. Your 2333HD is so old, it most probably still uses CCFL backlight. Whereas >99% of modern monitors use LED (W-LED, usually), which some people found "harsher" on the eyes. Then again, at first the LED monitors mainly used PWM in the backlight, which might have been the cause for the perceived harshness. In any case, nowadays you can't really escape LED backlights (though PWM-freeness has become more common, thankfully), so there's not much you can do about that, if that is the cause. (other than getting used to it)

Did you try the pencil-test, to rule out PWM? And did you try calibrating the colors? f.lux moves the color temperature to a warmer (reddish) hue in the evening, which might indeed help, but I would still recommend a manual calibration, as well.

Other than those, I can only suggest giving it some time. If you don't get to the core reason for the headaches, the same could happen with your next monitor, as well. (unless, of course, you intend to stay with your current monitor - for as long as it holds together)
 
Another thing that might cause the issues is the backlight. Your 2333HD is so old, it most probably still uses CCFL backlight. Whereas >99% of modern monitors use LED (W-LED, usually), which some people found "harsher" on the eyes. Then again, at first the LED monitors mainly used PWM in the backlight, which might have been the cause for the perceived harshness. In any case, nowadays you can't really escape LED backlights (though PWM-freeness has become more common, thankfully), so there's not much you can do about that, if that is the cause. (other than getting used to it)

Did you try the pencil-test, to rule out PWM? And did you try calibrating the colors? f.lux moves the color temperature to a warmer (reddish) hue in the evening, which might indeed help, but I would still recommend a manual calibration, as well.

Other than those, I can only suggest giving it some time. If you don't get to the core reason for the headaches, the same could happen with your next monitor, as well. (unless, of course, you intend to stay with your current monitor - for as long as it holds together)

Looking at this review:

http://www.tftcentral.co.uk/reviews/acer_predator_z271.htm

The reviewers claims the panel is flicker free.

"It should be noted that the brightness regulation is controlled without the need for Pulse Width Modulation, using a Direct Current (DC) method for all brightness settings between 100 and 0% and so the screen is flicker free."

Afaik, the screen I have is the same as that one, apart from the G-sync and styling differences. Is that correct? You seem fairly knowledgeable on monitors I can't find any detailed reviews of the screen I have, only the very similar G-sync variant.
 
Yes, the XZ271 is indeed most probably PWM-free. I just wanted to make sure by a manual test, to rule out any features gone rogue (though there shouldn't be any such features in the XZ-series), or a malfunctioning backlight.

And yes, the Z271 should be pretty much identical in every other major aspect, except FreeSync is replaced with G-Sync. There are some smaller differences, though, like HDMI revision and power consumption. And as a side note, it came as a surprise to me that the panels are actually made by Samsung, and not by AUO (which apparently doesn't even manufacture any panels with such specs). So my knowledge is far from impeccable. ;)

As for missing reviews, that's probably because Z271 was released three months earlier, so we'll have to wait a bit for the XZ reviews. There are some unboxing videos on youtube, though. (Btw, even OcUK still has the XZ271 on pre-order. And in my country, it's not even on pre-order, yet. So it's indeed still a newcomer.)
 
Yes, the XZ271 is indeed most probably PWM-free. I just wanted to make sure by a manual test, to rule out any features gone rogue (though there shouldn't be any such features in the XZ-series), or a malfunctioning backlight.

And yes, the Z271 should be pretty much identical in every other major aspect, except FreeSync is replaced with G-Sync. There are some smaller differences, though, like HDMI revision and power consumption. And as a side note, it came as a surprise to me that the panels are actually made by Samsung, and not by AUO (which apparently doesn't even manufacture any panels with such specs). So my knowledge is far from impeccable. ;)

As for missing reviews, that's probably because Z271 was released three months earlier, so we'll have to wait a bit for the XZ reviews. There are some unboxing videos on youtube, though. (Btw, even OcUK still has the XZ271 on pre-order. And in my country, it's not even on pre-order, yet. So it's indeed still a newcomer.)

I have now calibrated the display as per yours and TFT central's suggestions. I've honestly spent about 4 hours trying to fix this issue and I still have issues. Thanks for your suggestions but I'm going to have to return it; it is unusable. Unfortunately I bought it from what people here refer to as 'the howden lot'. So far, they seem completely unwilling to accept my issue.
 
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I have no idea what the "howden lot" means, sorry. But I kind of understand their stance; unless there's some sort of tangible flaw in the product, then from their point of view, it's a completely working unit.

Nevertheless, even if you can't return the product as flawed, and assuming you bought it online, then you should still be able to return the unit under DSR (or applicable law) for any reason, they can't deny that. I'm also assuming you bought it as new from an actual retailer (as opposed to some sort of shady back alley dealer), as the XZ271 hasn't been in the market for that long.

Unfortunately, I think at some point the rules changed a bit for the sellers' benefit, so you might end up paying for the return shipping, and/or you might even have to pay some sort of "restocking fee". Check the retailer's warranty and return clauses for more details. Depending on where you live, especially with big and fragile products like monitors, the shipping costs might be quite substantial.

Some retailers offer better return policies as a competitive advantage to lure more customers, but are also less eager to actually support them, as it costs them more money. So they might try every trick possible to wiggle their way out of it. On the other hand, if you used PayPal or credit card to purchase it, and the retailer refuses to move the case forward and/or keeps stalling, then you can threaten them with raising the refund process through CC and PP, instead. Unfortunately, if there is no tangible flaw, then CC/PP might direct you to consumer protection / ombudsman, as they themselves won't probably want to deal with DSR issues.

Also, I hope you have better luck with choosing a new monitor. Like said, without knowing the core issue, the next model might suffer the same fate. Or are you going to stay with the 2333HD a while longer?
 
I have no idea what the "howden lot" means, sorry. But I kind of understand their stance; unless there's some sort of tangible flaw in the product, then from their point of view, it's a completely working unit.

Nevertheless, even if you can't return the product as flawed, and assuming you bought it online, then you should still be able to return the unit under DSR (or applicable law) for any reason, they can't deny that. I'm also assuming you bought it as new from an actual retailer (as opposed to some sort of shady back alley dealer), as the XZ271 hasn't been in the market for that long.

Unfortunately, I think at some point the rules changed a bit for the sellers' benefit, so you might end up paying for the return shipping, and/or you might even have to pay some sort of "restocking fee". Check the retailer's warranty and return clauses for more details. Depending on where you live, especially with big and fragile products like monitors, the shipping costs might be quite substantial.

Some retailers offer better return policies as a competitive advantage to lure more customers, but are also less eager to actually support them, as it costs them more money. So they might try every trick possible to wiggle their way out of it. On the other hand, if you used PayPal or credit card to purchase it, and the retailer refuses to move the case forward and/or keeps stalling, then you can threaten them with raising the refund process through CC and PP, instead. Unfortunately, if there is no tangible flaw, then CC/PP might direct you to consumer protection / ombudsman, as they themselves won't probably want to deal with DSR issues.

Also, I hope you have better luck with choosing a new monitor. Like said, without knowing the core issue, the next model might suffer the same fate. Or are you going to stay with the 2333HD a while longer?

I did buy the monitor with a credit card.

In the UK we have some nice consumer rights protection, called the consumer rights act.


The Consumer Rights Act says that goods:

must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price

must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear

must meet the expectations of the consumer



"Must be fit for purpose" and "meet expectations" are the two I've been attempting to use. Quite clearly, if I have bought a monitor which I can't use, due to issues it causes me then it isn't fit for purpose. Using any other monitor doesn't cause these issues for me. The company I was referring is named very similar to eflyer, whom are usually regarded as having bad cs on this forum.

The pricing I have found (with insurance) comes to around £20. Which of course isn't exactly a low price for something many other e-retailers offer for free.


Anyway, thank you very much for your help. Your suggestions have been very helpful overall. This issue is between me and the retailer now I guess.
 
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Hmm, you may have a tough road ahead of you:

1) "Satisfactory quality" protects from faulty or damaged goods. This apparently was not the case.

2) The "fit for purpose" clause makes sure that the product functions like it is expected to function. And indeed, the monitor is doing what it's supposed to be doing (displaying an image). Headaches are most probably not covered, as people do get headaches all the time. If you can quantifiably prove that the monitor causes significantly more headaches than monitors usually cause, then you might have a case. The cost of proving this might not get refunded, though. If there were lots of other people suffering from the same symptoms with the same monitor, and/or manufacturer has admitted such a flaw exist, then you could use those as proof.

This clause also applies to customised/tailored orders where you have informed the retailer beforehand of a specific need that the product/service needs to cater. This could have applied if you had informed the retailer of a sensitivity to headaches. Which the retailer would have had a right to refuse to cater. In a legal sense, the monitor is indeed "fit for purpose", unless you can prove a tangible flaw in it.

3) Apparently the "meet the expectations" is usually worded "goods to be as described". This means that the product should be as it was advertised. This is so that retailers can't include some outlandish claims in the product description page, or have a product on display that is different from the product inside the box. For example with TVs, if there is panel lottery in a specific model, and the store has a better panel type on display on the store, but the products they ship have an inferior panel type, then the consumer could use this clause to return the product. This was more common about five years ago, when manufacturers sold the same model with IPS and VA panels. At least Philips and LG got caught doing this. To make things worse, they even sent the units with better panels for reviewers, to get better ratings.

In essence, any claim they make in the product description (or on the store merchandise flyers, etc.) is to be treated as if it were included in the final purchase contract, without a separate mention. In your case, unless there's a specific statement that "this product will not cause headaches", then this won't help you much.

Sources:
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
https://www.businesscompanion.info/...ply of goods_ALL_BIS_GOODS_GUIDANCE_SEP15.pdf
http://www.legislation.gov.uk/ukpga/2015/15/section/9
http://www.legislation.gov.uk/ukpga/2015/15/section/10
http://www.legislation.gov.uk/ukpga/2015/15/section/11

Disclaimer: IANAL

My suggestion, especially if it's only £20 for an insured return shipping, is to just pay the return shipping fee, and be done with them. Then again, some retailers will step down when pushed further, because they also value their brand image. You might indeed be able to convince them to provide a cost-free return. But please understand that in your case, the law is probably on their side.

But whatever you wish to do, you should be quick about it. The CRA ensures that the minimum reaction time for the intent of returning the product is seven days. Your retailer does indeed state a 14 day money back guarantee, but there is some wiggle room in their return policies that the CRA shouldn't permit, so I'd try to remain under the 7 day cut-off date, just to be safe.
 
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