Acer Aspire V3-551 bluetooth problem

cpa · 4 Jan 2016 at 13:49

I am trying to connect a Philips wireless headset (SHB3165) to my Acer Aspire V3-551 running Windows 8.1 but I am not having any success. I can see that the headset has been paired with the laptop but the option 'allow a device to connect' is greyed out (the option cannot be selected).

I have updated the drivers and I am now at a loss as to what else to do. Can anyone please help?

darwin1859 · 4 Jan 2016 at 13:50

If it's already paired then surely you don't need to 'allow a device to connect'?

Have you tried changing the default audio device to the headset? Does it appear there?

cpa · 4 Jan 2016 at 13:59

Thanks Darwin1859 but the wireless headset is not showing up under 'play back' when I right click on the sound/volume icon on the lower right hand side of the screen. The only options I am seeing are (1) an external monitor and (2) the laptop's speakers.

darwin1859 · 4 Jan 2016 at 14:02

Hmm did you look through the manual? There are some status lights, perhaps could help.

cpa · 4 Jan 2016 at 14:05

I have done everything possible. The first time I connected the wireless headset it worked for a day. Since closing down the lappy and booting it up again I have not been able to get it to work.... also it is not showing up under devices.

darwin1859 · 4 Jan 2016 at 14:10

Oh so it was working before... are you sure the headset isn't 'asleep'?

cpa · 4 Jan 2016 at 14:20

The headset is ot asleep.