Acer customer support is useless, Please Help!

badogblue · 6 Jan 2016 at 20:22

Is there an Acer rep?

I have placed an order for two xf270hu monitors and am hoping to receive them soon. However I have discovered from some of the owners that there are some rather annoying bugs/faults. The list of issues have been posted on the Acer support forum by another user, but has zero replies.

I have also contacted Acer multiple times to try and a resolution but can't seem to get in touch with anyone knowledgeable. Apparently I'm just inventing problems.

I'm hoping someone from Acer or if anybody knows someone from Acer can help me out and pass this on to the correct department.

Thanks in advance.

Furyus · 6 Jan 2016 at 23:11

There might be an Acer rep on the forums or maybe Gibbo could point you in the right direction.

badogblue · 8 Jan 2016 at 19:41

@Gibbo

Do you know if there is an Acer rep on these forums or any suggestions how I can get in contact with someone from Acer who can help?

Thanks

pmc25 · 8 Jan 2016 at 19:44

If you have the option, I'd go with BenQ, Viewsonic, Dell or Eizo as far as UK customer service is concerned. Acer & AOC generally, and Asus wrt to monitors are appalling in the UK.

marc2003 · 8 Jan 2016 at 19:51

To be fair, you haven't even received your screens yet. Also, I'd be dealing with the retailer if they have faults upon arrival.

edit: being ignored isn't a good sign though...