acer predator triton 500 Gsync Issue

youdsy · 21 Jun 2019 at 13:37

Hello i purchased a acer predator triton 500 recently and im having a problem getting Gsync to work. Theres no option in control panel. very limited options overall.

i think its related to having two gpus on board and automatic switching between the two but i cant seem to disable the intel GPU.

any ideas?

MiSJAH · 22 Jun 2019 at 11:42

If your laptop has Optimus for switching between the onboard GPU and and the dedicated GPU, it does not have G-Sync.

What's the specific model of your notebook?

youdsy · 23 Jun 2019 at 13:16

MiSJAH said:
If your laptop has Optimus for switching between the onboard GPU and and the dedicated GPU, it does not have G-Sync.

What's the specific model of your notebook?

https://www.overclockers.co.uk/acer...c-144hz-i7-8750h-gaming-laptop-lt-17f-ac.html

Also having this issue now.

https://forums.overclockers.co.uk/t...g-to-uplay-windows-update-steam-etc.18857852/

Refund on the cards I think

Deleted member 77746 · 23 Jun 2019 at 14:16

Can you do this @youdsy if it's not there it might be a driver issue.

https://us.answers.acer.com/app/answers/detail/a_id/41607/~/how-to-turn-on-g-sync-indicator

EDIT: What nVidia driver version do you have installed?

youdsy · 23 Jun 2019 at 14:24

mrbell1984 said:
Can you do this @youdsy if it's not there it might be a driver issue.

https://us.answers.acer.com/app/answers/detail/a_id/41607/~/how-to-turn-on-g-sync-indicator

EDIT: What nVidia driver version do you have installed?

No it’s not there unfortunately. I’m using latest hotfix but have used the previous game ready one Aswell.

There’s no options in control panel as the display is controlled by the intel gpu. Frequency settings etc are controlled in the intel control panel .

Deleted member 77746 · 23 Jun 2019 at 14:31

Can you give me the model number on the bottom of the laptop?

@youdsy

MissChief · 23 Jun 2019 at 15:34

And sync only works via DisplayPort.

youdsy · 23 Jun 2019 at 16:17

mrbell1984 said:
Can you give me the model number on the bottom of the laptop?

@youdsy

model number is PT515-51-76Z0

MissChief said:
And sync only works via DisplayPort.

so I need a gsync monitor now?

Deleted member 77746 · 23 Jun 2019 at 18:44

Do you have PredatorSense and Acer TrueHarmony installed? Just read this in a document.

Click the Settings icon to change settings for your Predator system. Enable Discrete GPU mode to let the G-sync support run smoothly on your screen

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=21&ved=2ahUKEwjbwt2Sk4DjAhUhQkEAHackATk4FBAWMAB6BAgAEAI&url=https://manuals.coolblue.nl/14/acer-predator-triton-900-pt917-71-collectie.pdf&usg=AOvVaw1puNmWf0hSh1VsIH0PlhTk

youdsy · 23 Jun 2019 at 19:19

mrbell1984 said:
Do you have PredatorSense and Acer TrueHarmony installed? Just read this in a document.

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=21&ved=2ahUKEwjbwt2Sk4DjAhUhQkEAHackATk4FBAWMAB6BAgAEAI&url=https://manuals.coolblue.nl/14/acer-predator-triton-900-pt917-71-collectie.pdf&usg=AOvVaw1puNmWf0hSh1VsIH0PlhTk

Yeah that option isn’t there or in the bios either. The only Acer Triton 500 that I’ve seen from review that has gsync is the 2080 variant. So why are overclockers advertising the 2070 variant as gsync capable when it’s clearly not ?

Deleted member 77746 · 23 Jun 2019 at 20:00

youdsy said:
Yeah that option isn’t there or in the bios either. The only Acer Triton 500 that I’ve seen from review that has gsync is the 2080 variant. So why are overclockers advertising the 2070 variant as gsync capable when it’s clearly not ?

Sounds like you need to take this further and get clarification on the real answer. You might need to ask Acer that question though.