ACER & WINDOWS 8 REFUND POLICY - JOKE

wm4wm4

wm4wm4

wm4wm4

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6 Jun 2013
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I've never posted on a PC forum, but this one was just too tempting

After some research and communications, this is where I decided to opt out of using Acer's Windows refund policy:


"Hi Wilf

My Sincerest Apologies I was not aware of such email correspondences

Moving forward we are happy to offer the operating system refund for the amount of 40 euro’s (£34 Pounds) based on the installed operating system (Windows 8).

Although for us to carry out the refund service it is chargeable at a cost of £55.15 this will cover the transportation costs of the unit to and from our service centre and the engineers time to perform the removal of windows 8 and the update of the UEFI system bios.

If you wish to proceed with this service please let me know.

Kind Regards
Dane

Senior Technical Support"

My response:

"
Dane,

I'm sorry if you missed previous email communications

Do you not see the irony in this refund policy?

Is that not criminal to have such a pointless and backwards policy?

I might as well have a policy that states 'Every-time I see a drain, i will adorn it with £11.15'

Kind regards

Wilf"
 
So they'll refund you £40 but charge you £55 for the privilege?
Brilliant, snap their hand off!
 
Why refund, just use win8, get startisback if that's you issue.

It'll be fixed cost, they need to make sure that its uninstalled and update the bios.
You can't exactly just send them the disc and sticker like in the past. Just one of those things.
 
tom_e said:
So they'll refund you £40 but charge you £55 for the privilege?
Brilliant, snap their hand off!
Click to expand...

They're refunding forty Euros which equates to around £34, so there's a £21.15 charge to send the computer back, remove the OS and update the BIOS to remove the windows 8 key (and probably to put a windows 7 key in it's place)
 
demonix said:
They're refunding forty Euros which equates to around £34, so there's a £21.15 charge to send the computer back, remove the OS and update the BIOS to remove the windows 8 key (and probably to put a windows 7 key in it's place)
Click to expand...

I know :)
 
This might seem harsh but it's fair enough. The Windows marker will need removing from the BIOS/EFI which will require software only available to a service centre, hence the charge.

I've had the reverse problem with a couple of work laptops that got replacement logicboard under warranty. The manufacturer screwed up and now I can't activate Windows Enterprise on them as it can't see a qualifying OS! After weeks of chasing it around they took one of them back in for another replacement mainboard!
 
MagicBoy said:
This might seem harsh but it's fair enough. The Windows marker will need removing from the BIOS/EFI which will require software only available to a service centre, hence the charge.

I've had the reverse problem with a couple of work laptops that got replacement logicboard under warranty. The manufacturer screwed up and now I can't activate Windows Enterprise on them as it can't see a qualifying OS! After weeks of chasing it around they took one of them back in for another replacement mainboard!
Click to expand...

Windows 8 OEM sells for more than £34 though...
 
What is this stupidity? Cant they simply blacklist the key on their end?

Windows getting dumbed down for the dumb masses, tech support getting dumber in response. I fear for the world. :(
 
If memory serves the factory Windows installation will use a bulk key coupled with the Windows marker. The number on the Windows COA is not the one used for the preload or recovery media supplied by the big manufacturers like Acer/Lenovo/HP etc.
 
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