Acronis Backup and Recovery 10 Server - Email notification hell

DJMK4 · 28 Apr 2017 at 11:17

Hi all,

Anyone had any issues with any of the acronis backup and recovery software and email notifications, this used to work fine when using old email provided by TSO host which went out on standard port 25, however email is no longer with TSOhost, and office365 is In use. I have also tried gmail settings to put in to acronis to send over backup notifications to my gmail account.

Basically everything looks like its set-up, using TLS port 587, there is no error coming back and the test email when you click the button appears to show ok, test email notification sent, however NOTHING is being recieved in my gmail inbox, I have tried setting this up with outlook.com also.

Wireshark appears to show the packet either going through ok, or being reset.

There should be support for encrypted protocols (TLS, SSL)

Wondering if its just having an issue, may see if I can find someone who uses the standard port 25 still and try that.

DJMK4 · 28 Apr 2017 at 14:41

Appears to work if I set-up an ISP based email account. Clearly doesnt like anything of the likes of gmail, outlook.com etc

Toughnoodle · 28 Apr 2017 at 14:51

It's not straight forward to relay through Office 365. You have to authenticate and you can only send from an address attached to that mailbox.

Otherwise, you could set up a backups@Office365domain dist group and add mailboxes or contacts. You might want to make it so external email addresses can send to it. You might want to hide it from the Global Address List too.
The in Acronis use:
SMTP Server: your MX record for your Office365 account
Port: 25
You might need to add your public IP to your SPF record. Depends on the email address you want to send the notifications from.

#Chri5# · 28 Apr 2017 at 22:54

We've got Option 3 here setup on multiple O365 tenants for relaying on-premise MFPs and notifications

https://support.office.com/en-gb/ar...fice-365-69f58e99-c550-4274-ad18-c805d654b4c4

DJMK4 · 29 Apr 2017 at 09:38

Great thanks for this, would be the ideal solution

I have a workaround in place a the moment but if I can get relay working on office365 this would be good.

Caged · 30 Apr 2017 at 19:44

SMTP relay with your public IP whitelisted works fine on Office 365. If you have several services that need to send emails out on one site, install IIS on one of the services and use the SMTP server built into that to relay to your mail provider.