Acronis True Image 11 problem

Admiral Huddy · 3 Jun 2008 at 09:45

I have been running a shceduled backup on one of my machines for some time now, but over the last few days I've been getting this error:

Unable to scan c:\users\name1\my documents
Unable to scan: c:\users\name2\my documents

Even after re-boot I get the same error.

It's almost like something is locking the files/folders.

Any ideas?

this_is_gav · 3 Jun 2008 at 11:27

Do you have read access to those folders from the user you're backing up from?

Admiral Huddy · 3 Jun 2008 at 11:30

Yes, admin rights.

bledd · 3 Jun 2008 at 11:35

are the user accounts set to private though?

Jumping · 3 Jun 2008 at 11:45

Are u running Acronis under different credentials? If you are make sure it has admin rights.