"Administration" fees - rant

[PaulStat]

I hate "Admin" fees, it's just another way to con you out of money. I ordered some train tickets via the first great western website, it didn't give the option of ordering return tickets so you had to buy a ticket for the outbound and return journeys.

I've since found out if you go through other ticket booking websites you CAN get a return ticket for about half the price. And it even books the tickets through the FGW website anyway!!!

So off I toddle to cancel the booking and book a new one, but they only want to charge me £10 per journey in "Admin" fees to do so. How the hell can they justify this???

If I were to order the wrong product at OcUK I wouldn't expect to be charged in order to change it!!!

Grrrrrrr

 

[PaulStat]

Are you a consumer buying a service from a business and that servuce has not yet commenced?

If so I'd guess there's a good chance you are covered by the distance selling regulations - give it a go, might be some get out clause for tickets but I can't remember one specifically.

As in have I got the tickets yet? Or have I taken the train journey yet?

No to both questions.

 

[PaulStat]

See my quote above, transport tickets for a specific date and time are excluded from distance selling regs

Can you provide a link where you got that from? I can't find it in the PDF I've found on the OFT website