ADSL IP Profile probs.....

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I was regraded from 2MB to 8MB ADSL two weeks ago. However this week its all went rather wrong. From BTs speed tester:

IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 160 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 115 kbps

I've ruled out any problems at my end (thankfully have a spare router). The router is currently sync'ing at 6000kbps.

How do I get the IP profile back to a "normal" level? Is it an auto process?

 

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Still sitting here connected at 6000kbps but with a 160kbps downstream. Time to get BT involved .

 

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Been like this for at least nine days so far.

leave your router on and connected for the next 5 days without turning it off or rebooting and it will go back up.

Well my ISP said to switch it off at least twice a day for 10 minutes, I'm sure no one knows how this stuff works .

Unfortunately I end up with at least one random disconnection each day. A line check is well overdue me thinks.

 

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Your ISP certainly don't - disconnecting your router like that certainly doesn't help, but staying connected won't make much odds.

Ever feel like those on the other end of the phone are simply going through a flow chart . Trying to get them to admit there is a problem is a nightmare.

Consistently connecting at a high enough sync rate to trigger an increase in IP profile is enough, and a disconnection once a day isn't a fault. If you want it fixed your ISP could increase your target SNR margin at the cost of reduced speed.

Apart from one sync (160kb) every other sync has been greater than 3Mb, with 90% of them above 6Mb. Nine days later, the fault remains.

Tbh, there are periods where the connection drops out repeatedly (handy thing these router logs ). These happen a few times when I'm using the connection but also during the day and at night with the connection is not being used. Something aint right.