Adsl issues on be with terrible line

[nero120]

Hey guys,

I've been with be for about a month now and have noticed constant line disconnections, unable to find servers, and some pretty poor page loading times. I know I'm pretty far from the exchange but surely the line should be more reliable? I got some figures out of the router and they don't look good (up / down):

Uptime: 0 days, 12:29:47
Modulation: G.992.3 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,213 / 4,460
Data Transferred (Sent/Received) [MB/GB]: 790.46 / 1.45
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 25.0 / 41.5
SN Margin (Up/Down) [dB]: 6.5 / 6.0
Vendor ID (Local/Remote): TMMB / µ
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 21 / 0
FEC Errors (Up/Down): 0 / 12,353
CRC Errors (Up/Down): 4,870 / 48
HEC Errors (Up/Down): 3,108 / 37

I guess I need to know what my options are? Is it be's responsibility to improve my line? BT's or my own? Any advice would be appreciated.

 

[tolien]

There's nothing that obviously wrong there - are you sure the problems are a result of the line and not, for example, Be's wonky DNS servers?

There's nothing to improve - neither BT nor Be are obliged to do anything unless there's a fault. You could try connecting the modem to the master socket with no extensions (if you aren't already), as well as trying another router in place of the Bebox.

 

[Si MPS]

Hi mate,

There has been an issue over the past few days with some users hammering the DNS servers, which has caused a lot of issue and calls in regarding 'slow speeds'.

It should be resolved now.

 

[nero120]

Fair enough, thanks guys.