I recently got ADSL for the first time (I used to have 4Mb ntl cable which worked perfectly but ntl themselves were a nightmare so I thought I'd have a change) - I am on the MAX service with Freedom 2 Surf. One of the reasons I chose them is that I can quit after three months if I want to, without having to pay any installation/cancellation fee.
Anyway, the first time I connected I got a line speed of nearly 3Mbps and was able to download from a few speed-checking websites at about 2.5Mbps. Not too bad I thought, bearing in mind I know that with MAX your line is monitored and speeds can change in the first ten days etc.
On subsequent days although my line speed remained approximately the same, my speeds dropped to 900-950kbps - suggesting I was capped at 1Mbps perhaps.
For the last couple of days my speeds have been capped at little over 200kbps, although my line speed is over ten times that
What possible reason can there be for this?
Another big problem I am having is, my connection drops in the evening and will not work again until the morning. This is because the SNR margin is dropping below 6, and goes as low as 1 or 2. Also my line speed drops to around 1700 at this time. Sometimes you can connect at this period for a minute or so, but with tonnes of CRC errors and almost impossible to connect to any website. Yet during the day the connection is rock solid and stays up for 12+ hours.
I emailed F2S technical support about this and they didn't bother to reply which was nice of them. I rang up yesterday (which I was loathe to do as you have to pay 0870 rates and then wait in a queue for ages) to ask if he could get BT to increase the SNR margin on my line to improve reliability etc. He told me that things should improve after Sunday, when I will have been with them for ten days. He agreed that the loss of service at night is not right and said I should ring back if it is no better next week.
Incidentally I am connected directly to the BT master socket, and when I tried connecting to the BT 'test' socket behind the front panel, things did not improve at all so I assume the socket is okay.
Can anyone offer any words of wisdom on my situation please
Anyway, the first time I connected I got a line speed of nearly 3Mbps and was able to download from a few speed-checking websites at about 2.5Mbps. Not too bad I thought, bearing in mind I know that with MAX your line is monitored and speeds can change in the first ten days etc.
On subsequent days although my line speed remained approximately the same, my speeds dropped to 900-950kbps - suggesting I was capped at 1Mbps perhaps.
For the last couple of days my speeds have been capped at little over 200kbps, although my line speed is over ten times that
What possible reason can there be for this?Another big problem I am having is, my connection drops in the evening and will not work again until the morning. This is because the SNR margin is dropping below 6, and goes as low as 1 or 2. Also my line speed drops to around 1700 at this time. Sometimes you can connect at this period for a minute or so, but with tonnes of CRC errors and almost impossible to connect to any website. Yet during the day the connection is rock solid and stays up for 12+ hours.
I emailed F2S technical support about this and they didn't bother to reply which was nice of them. I rang up yesterday (which I was loathe to do as you have to pay 0870 rates and then wait in a queue for ages) to ask if he could get BT to increase the SNR margin on my line to improve reliability etc. He told me that things should improve after Sunday, when I will have been with them for ten days. He agreed that the loss of service at night is not right and said I should ring back if it is no better next week.
Incidentally I am connected directly to the BT master socket, and when I tried connecting to the BT 'test' socket behind the front panel, things did not improve at all so I assume the socket is okay.
Can anyone offer any words of wisdom on my situation please
