ok ...
I bought a logitech g9 mouse of from dixons last week and it arrived last night at about 7 pm by DHL. i unpacked it then pluged it into my computer installed the sofware ect.. then i noticed that the right mouse button was not working, it was sticking down and not comming back up witout me pulling it up with my finger so i decided i will return it and get a replacement/refund. I phoned dixons this morning at about 9Am and they sayed they were busy and put me on hold for about 5-10 minutes and then the person on the phone put me through to customer support, had to wait another 5 minutes before i talked to someone.I told them what was wrong with the mouse and that i wanted a refund, they said ok we will send someone round this morning to pick it up...
Waited till half 2 and decided to phone again to see why it had not been picked up. phoned them up and 15 minutes later i finilay got through to customer support and they didnt know who i was!! i explaned the problem again and he asked what make is the mouse, i said logitech and he went ooh and told me that somone will pick up the mouse and gave me a number for logitech customer services and then i explaned the problem to them and told them it was a g9 and she put me on hold for 2 minutes nd then came back saying they do not supply that mouse anymore and offerd to send me a g9x i took the offer and she sayed that it will be 7 working days before i get it and gave me a reference number and another number (dont know what it is maby another reference number?).
So what happens now ? how do i check if logitech are sending this out to me or will they forget (like ******?) and still no one has came to pick up the mouse.
I bought a logitech g9 mouse of from dixons last week and it arrived last night at about 7 pm by DHL. i unpacked it then pluged it into my computer installed the sofware ect.. then i noticed that the right mouse button was not working, it was sticking down and not comming back up witout me pulling it up with my finger so i decided i will return it and get a replacement/refund. I phoned dixons this morning at about 9Am and they sayed they were busy and put me on hold for about 5-10 minutes and then the person on the phone put me through to customer support, had to wait another 5 minutes before i talked to someone.I told them what was wrong with the mouse and that i wanted a refund, they said ok we will send someone round this morning to pick it up...
Waited till half 2 and decided to phone again to see why it had not been picked up. phoned them up and 15 minutes later i finilay got through to customer support and they didnt know who i was!! i explaned the problem again and he asked what make is the mouse, i said logitech and he went ooh and told me that somone will pick up the mouse and gave me a number for logitech customer services and then i explaned the problem to them and told them it was a g9 and she put me on hold for 2 minutes nd then came back saying they do not supply that mouse anymore and offerd to send me a g9x i took the offer and she sayed that it will be 7 working days before i get it and gave me a reference number and another number (dont know what it is maby another reference number?).
So what happens now ? how do i check if logitech are sending this out to me or will they forget (like ******?) and still no one has came to pick up the mouse.
i work for logitech lols
i will wait and see what happens 