Advise on storm damage claims/responsibility

[itno]

A tree in our garden fell down in the current storm but went sideways damaging the neighbour's fence, possibly other items outside, and next door neighbour's neighbour pushed a note through the door saying their property had been damaged by the tree. The tree was pulled out of the ground where there's a big hole in garden where the roots were. So far spoken to the next door neighbour who said they are going to check with their insurance who is liable for clean up and repairs. I've checked with my insurance and they say that neighbours' need to make claims with their respective insurers. However, I'm guessing from the note pushed through the door, the next door neighbour's neighbour may not have insurance.

What would you do in this situation? I'm going to contribute or pay to have the tree removed, I'm waiting for neighbours' to get back to me as will need to coordinate between the three properties. What about any other damage? Would you contribute to repairs?

 

[itno]

Thanks for the reply. I'll get back in contact with my insurance to find out next step.

 

[itno]

got some roof damage last light, dont know wether to just get it repaired or get the house insurance involved, Not used insurance before, is it straight forward?

I've mixed experience with insurance. Car has been okay but home hasn't been a great experience. Previous insurer was a bit useless as they send someone to inspect the damage in a reasonable amount of time and work out how much to pay, less the excess. Most of the time this wasn't very much and they said they wouldn't find builder or roofer to do work as it was up to the home owner. Trying to get someone to do the work was the biggest problem because builders/roofers contacted either wouldn't reply to emails or if I did get in contact and they agreed a date/time didn't turn up. Spoke to a neighbour who said he knew a good guy who did turn up and I showed the problem. He just exclaimed, "Nah!" and walked off. Did get someone in the end over a year later.