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ahhh. need help with BFG rma

Mittens

Mittens

Mittens

Associate
Joined
1 May 2006
Posts
787
Location
UK
so here's the thing.

in nov 2007 i bought a bfg 8800 gt from a competitor.

i am now 100% convinced the card is faulty after , lets just say less than flawless performance over the months.

since the documentation that came with the card,and the bfg website being rather .. cryptic regarding their phone number (theyre in wales, correct)i decided to phone the competitor first and see how the land lies.

the guy assured me that i have to send the card back to them and a replacement could take between 1 and 2 months, worst case scenario.

needless to say, im rather miffed, as the only reason i bought the damn thing was because people were saying how excellent and fast the rma service was from bfg.

can anyone shed any light on the whole mess ???
 
nov 07 means the responsibility is with the retailer until nov08 it's the law.However you probably are better off going direct to bfg because the retailers sound like idiots if they don't even know consumer laws could be they will take ages to send it to bfg and it should be a fast turnaround certainly not even a month.
I'd send it to bfg direct if I were you.Use interparcel or parcel2go much cheaper than post office.
 
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Just fill in the support form on the bfg website here and tell them your problem and get an rma set up. Once you have sent the card you should get one back within a week (usually a few days).

I have personally found that the bfg rma service is one of the best in the uk regarding turn around time.
 
Thanks for the replies guys, i have been in touch with BFG, sent them the card serial no.s / model number and they are sorting me out with an RMA thingy. \o/
 
Don't know about your competitor but OcUK are great with turnarounds, sent back my 8600GT and got another one back within two days.
 
The card I returned was a g70 based 7800gs agp and they replaced it with a g71 based one, which was a lot cooler and overclocked better. Although, they really had no other alternatives as to what card to send me back.

I guess it'll be the same with you if they still have the 8800gts in stock.
 
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