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ahhhhhh R5 1600 temp help

Thekwango

Thekwango

Thekwango

Soldato
Joined
5 Feb 2009
Posts
17,027
Location
N. Ireland
AHHHH I'm at my wits end.....

having had a motherboard die within 3 days, then the ram die a week after the replacement arrives I'm starting to lose the will to live.

now (well just prior to the ram dying and being replaceed) my cpu is reporting it's temp as ~7°c!! good and all as watercooling is I doubt is cooling to sub ambient!!

it's showing this temp in bios, ryzen master and whatever temp monitoring software I use.

temp does increase under load etc so not a 'stuck' temp sensor

up until a few days before the ram died it was fine (or at least I assume the temps were fine, i.e. they looked like normal temps)

google hasn't been much help other than 1 thread I found which hinted at a faulty cpu!!!

now if this is the case then the whole lot is going in a box and back to the retailer....but before I go requesting charge backs on my card or causing an almighty **** storm somewhere can anyone suggest any possibly problems and fixes?

I have tried different bios versions and still the same.

motherboard is a gigabyte x370 gaming 5
 
Normal fault finding tactics would be best here, but given you've replaced the motherboard and RAM already it sounds like something is not right with the CPU. When you re-installed the CPU did you check you still had all the pins attached? Sorry if that sounds like a joke, but one of the legs could have come off quite easily. Also, have you tried running the CPU on just a stock air cooler, outside of a case, with nothing attached other than your disk drive, and a graphics card? Also with both of your other components going wrong, have you tried an alternate PSU?
 
Journey said:
Normal fault finding tactics would be best here, but given you've replaced the motherboard and RAM already it sounds like something is not right with the CPU. When you re-installed the CPU did you check you still had all the pins attached? Sorry if that sounds like a joke, but one of the legs could have come off quite easily. Also, have you tried running the CPU on just a stock air cooler, outside of a case, with nothing attached other than your disk drive, and a graphics card? Also with both of your other components going wrong, have you tried an alternate PSU?
Click to expand...

cheers for the reply
don't worry nothing sounds like a joke anymore :p

cpu was fully inspected on removal and refitting and all was fine
PSU is a Super Flower Leadex Platinum 650W Fully Modular "80 Plus Platinum" - only a few months old so I'd highly doubt it would be that but I can stick another pus in to try (should note the motherboard borking itself was likely down to a known issue related to a piece of 3rd party software - an older version of hwinfo86 corrupting the bios)
haven't tried running on just the stock cooler, not sure why that would be of use? I understand running it outside of the case to rule out a short somewhere though just not sure what the difference running under water or air would be?
 
Thekwango said:
cheers for the reply
don't worry nothing sounds like a joke anymore :p

cpu was fully inspected on removal and refitting and all was fine
PSU is a Super Flower Leadex Platinum 650W Fully Modular "80 Plus Platinum" - only a few months old so I'd highly doubt it would be that but I can stick another pus in to try (should note the motherboard borking itself was likely down to a known issue related to a piece of 3rd party software - an older version of hwinfo86 corrupting the bios)
haven't tried running on just the stock cooler, not sure why that would be of use? I understand running it outside of the case to rule out a short somewhere though just not sure what the difference running under water or air would be?
Click to expand...

Well given it's a temp sensor issue, the air vs water thing, was just belt and braces really.
 
Journey said:
Well given it's a temp sensor issue, the air vs water thing, was just belt and braces really.
Click to expand...
Ah ok. I'd just have assumed as they both make contact with the cpu in the same way using either wouldn't really matter. I can switch out easily enough as it's only a cpu loop so easy enough drained.
 
CPU fan sensor the wrong way around? (not sure if you can even do that, but eh)

Does it run okay with this reading? I mean, if you run a benchmark, does the CPU throttle at all or is everything normal?
 
Tetras said:
CPU fan sensor the wrong way around? (not sure if you can even do that, but eh)

Does it run okay with this reading? I mean, if you run a benchmark, does the CPU throttle at all or is everything normal?
Click to expand...

dunno if you can do that with a fan sensor but I'd guess as I'm seeing this temp in the bios that it isn't to do with the actual fan senor but rather the actual board/chip but i'll switch the cables etc over later just to rule that one out as it's an easy one to try

that's the thing - it seems to run fine. temp rises and falls by the expected amount ~15°c (give or take) during gaming etc. it's just the 'base' that it starts from is obviously too low.
will try a proper stress test later. if the chip throttles (or firs itself!) so be it
 
It would make more sense if it had applied the 20c offset for X CPUs, because I'm guessing that would be about right then.
 
if you haven't already then try updating the bios.

The stock bios I had with my gigabyte gaming 7 did a lot of weird things like report different parts of the motherboard temps wrong so during a stress test my fans switched off because the pcie temp sensor I had them all set to was reporting 12c in a 16c room.

Updated the bios and that sorted out the temp readings
 
vintage-x said:
if you haven't already then try updating the bios.

The stock bios I had with my gigabyte gaming 7 did a lot of weird things like report different parts of the motherboard temps wrong so during a stress test my fans switched off because the pcie temp sensor I had them all set to was reporting 12c in a 16c room.

Updated the bios and that sorted out the temp readings
Click to expand...
I've tried numerous different bios versions unfortunately.
I'm leaning toward something being broken given the fact that the temps appeared to be normal then on turning on a day or 2 later and it started reporting the super low temps.
Also the fact that I've only found 1 other report of similar is leading me further down the path of stuffing the whole lot in a box and sending it back.
 
Did you try a CMOS reset or restoring defaults? If it has misidentified the CPU, it could be some kind of profile issue. I'd have thought that a BIOS update would do that anyway though...
 
Tetras said:
Did you try a CMOS reset or restoring defaults? If it has misidentified the CPU, it could be some kind of profile issue. I'd have thought that a BIOS update would do that anyway though...
Click to expand...
Yea been through all that unfortunately.

To be honest I've had my fill now. The more I think about it, the amount of time I've wasted diagnosing, rma'ing, rebuilding etc I just can't be bothered anymore and don't think I should have to with new kit. Will dismantle it over the weekend and return the whole lot.

Cheers for all the suggestions and help though.
 
Thekwango said:
Yea been through all that unfortunately.

To be honest I've had my fill now. The more I think about it, the amount of time I've wasted diagnosing, rma'ing, rebuilding etc I just can't be bothered anymore and don't think I should have to with new kit. Will dismantle it over the weekend and return the whole lot.

Cheers for all the suggestions and help though.
Click to expand...

Fair enough, hope it all works out in the end!
 
Thought I'd give a 'little' update while hanging my head in shame.......

So started to dismantle it all last night in order to ship it back. As I undo the first screw that's holding the motherboard down it literally 'pings' into the air (the screw). WTF?! I check the top corner where it came out and there's about 3-4mm of flex in the board. Don't remember that when building it but it certainly isn't right.

Long story short, removed motherboard and place 2 small washers under the stand off levels everything out. Rebuild out of curiosity and 'hey presto' temp in bios is showing ~26c. Ram is back running @ 2933 error free. Seems the twist in the board was causing the problems!!!!

Oh the shame!! :(:(:(
 
Journey said:
I'm quoting myself.... LOL :p

And sorry, but I did say normal fault finding tactics/diagnostics. :)
Click to expand...
If you'd have held a gun to my head I'd have sworn the build itself was ok. But the more I thought last night the more I kept seeing you're quote above. But again I kept saying 'nah it's fine build wise, it's just a load of did parts!!' Think I was just too peeved off to think str8 by that stage.
You wouldn't think I've built at least half a dozen pc's in the past 2-3 years.
Apologies for dismissing you're suggestions out of hand!
 
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