Airband Community Internet

[DIABLO]

Thought i would start a thread for a ISP that does not have one.

Has been very stable and am getting full speed all the time so far.

15/11/24 - If you're a existing customer you can ring up and get a free reprovision to a symmetrical internet connection.

 

[DIABLO]

Just had the misfortune to have to try and log a fault, I suspect the fibre has been taken out by a falling branch between a rural property and civilisation after the storm, rang Airband, got the usual ‘Our offices are now closed’ followed by ‘press one for out of hours faults’, after pressing one, you are null routed and the call ends. I wasn't expecting a tech to be booked for a few days, and realistically there isn't much difference between doing that today or Monday, but it does highlight the differences between a small alt-net and a larger supplier who would at least be able to log issues out of hours.

Yeah i do the feeling they are being run on a shoe string when it comes to a lot of things. I'm still waiting for my free upgrade to my upload to symetrical 900/900.. It was supposed to be 5 working days.

 

[DIABLO]

Got to love Airband, now the lines are open, the 80’s quality answerphone message that passes for a call tree basically tells you that they don’t want to talk to you unless directed to by one of the Airband advisors, who you can’t speak to. But fear not! They are working tirelessly around the clock to restore service in affected areas following the storm. At least the status page has been updated, and I am sure they will sort it eventually. It could be far worse, others in the immediate area still don’t have power.

Yeah not great.

Any idea with the free re-provision of my upload, is it something they do from their end, on their "core network". Or is something a engineer locally has to enable on the equipment that i am connected too?

 

[DIABLO]

The free regrade to 900/900 finally went through, after 6 months.

 

[DIABLO]

In fairness, other than the trees coming down in the storm which obviously isn't directly an airband issue, it's been spot on since, though in fairness, it's only really doing a few off-site streams for CCTV for the last few months and me politely asking the Jehovah's Witnesses to leave us alone every 6 months

I got spammed with "your thing will be resolved" from CS, like a week ago. Like the CS person were hard pushing it to the person that has to flick the switch for a regrade (and ineffect pushing the notifications to me).

 

[DIABLO]

I will say, apart from the dodgy CS. I am on 900/900 now.