Airband Community Internet

DIABLO

DIABLO

DIABLO

Soldato
Joined
18 Oct 2002
Posts
6,403
Location
N.Devon
Thought i would start a thread for a ISP that does not have one.

Has been very stable and am getting full speed all the time so far.

15/11/24 - If you're a existing customer you can ring up and get a free reprovision to a symmetrical internet connection.
 
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The Nokia CPE they supply is not that great, but WiFi coverage is seemingly decent and the recent cash back promo worked without needing them to be chased (£100 Amazon voucher), I haven't noticed any downtime since install either.
 
Just had the misfortune to have to try and log a fault, I suspect the fibre has been taken out by a falling branch between a rural property and civilisation after the storm, rang Airband, got the usual ‘Our offices are now closed’ followed by ‘press one for out of hours faults’, after pressing one, you are null routed and the call ends. I wasn't expecting a tech to be booked for a few days, and realistically there isn't much difference between doing that today or Monday, but it does highlight the differences between a small alt-net and a larger supplier who would at least be able to log issues out of hours.
 
Avalon said:
Just had the misfortune to have to try and log a fault, I suspect the fibre has been taken out by a falling branch between a rural property and civilisation after the storm, rang Airband, got the usual ‘Our offices are now closed’ followed by ‘press one for out of hours faults’, after pressing one, you are null routed and the call ends. I wasn't expecting a tech to be booked for a few days, and realistically there isn't much difference between doing that today or Monday, but it does highlight the differences between a small alt-net and a larger supplier who would at least be able to log issues out of hours.
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Yeah i do the feeling they are being run on a shoe string when it comes to a lot of things. I'm still waiting for my free upgrade to my upload to symetrical 900/900.. It was supposed to be 5 working days.
 
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Got to love Airband, now the lines are open, the 80’s quality answerphone message that passes for a call tree basically tells you that they don’t want to talk to you unless directed to by one of the Airband advisors, who you can’t speak to. But fear not! They are working tirelessly around the clock to restore service in affected areas following the storm. At least the status page has been updated, and I am sure they will sort it eventually. It could be far worse, others in the immediate area still don’t have power.
 
Avalon said:
Got to love Airband, now the lines are open, the 80’s quality answerphone message that passes for a call tree basically tells you that they don’t want to talk to you unless directed to by one of the Airband advisors, who you can’t speak to. But fear not! They are working tirelessly around the clock to restore service in affected areas following the storm. At least the status page has been updated, and I am sure they will sort it eventually. It could be far worse, others in the immediate area still don’t have power.
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Yeah not great.

Any idea with the free re-provision of my upload, is it something they do from their end, on their "core network". Or is something a engineer locally has to enable on the equipment that i am connected too?
 
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It’ll be a remote profile change, as to how long it will take them to do it, I have no idea - I am waiting till this is resolved before trying to tackle that. I have seen some progress today, signs went up informing people of road closures for ‘broadband rollout’ next week, so it looks like they may have had to put an emergency permit application in. I mean the multiple trees down either side of the signs blocking the road are already a pretty big hint, but at least I now know they are actively fixing it. Just got to hope the tree situation is resolved by then.
 
Well, service has been restored, communication sucks, I niticed the postcode was dropped from the status page, so called and was told it was a mistake and they hoped it would be resolved ‘this week’. 30 mins later I start getting notifications on the CCTV. Now I just need Yayzi to sort out it’s speeds and I might be able to get back to normal.
 
Just had a leaflet through my door for Airband. It's the first altnet available here but the prices aren't cheap. I can't imagine they'll be pinching too many customers with OR providers...
 
4 months free, will buy you out of up to 6 months of an existing contract, £38/m for 300/300 and usually not built in OR FTTP areas, and you can't see why people would be eager to take it? Most of the properties they service are rural and low priority for OR to bring FTTP, but if that's not the case, then absolutely you can usually find better value from CF/OR/VM etc.
 
Where I live isn't remotely rural (it's about a 20 minute walk into a city centre) and the whole area is covered by VM and OR FTTH so I do wonder why they chose to come here. I really don't see them tempting too many people away in all honesty.
 
In fairness, other than the trees coming down in the storm which obviously isn't directly an airband issue, it's been spot on since, though in fairness, it's only really doing a few off-site streams for CCTV for the last few months and me politely asking the Jehovah's Witnesses to leave us alone every 6 months :D
 
Avalon said:
In fairness, other than the trees coming down in the storm which obviously isn't directly an airband issue, it's been spot on since, though in fairness, it's only really doing a few off-site streams for CCTV for the last few months and me politely asking the Jehovah's Witnesses to leave us alone every 6 months :D
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I got spammed with "your thing will be resolved" from CS, like a week ago. Like the CS person were hard pushing it to the person that has to flick the switch for a regrade (and ineffect pushing the notifications to me).
 
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