Alien isolation- how do you climb ladders? pls help

[Tattooed]

on Mission 6 when you are escaping the Medbay and finish the cutscene how are you suppose to climb a ladder. it keeps saying press x, but i cant get her to climb. what am i doing wrong?

playing on ps4.

 

[Pigeon_Killer]

I'm sure you have to keep tapping X so she jumps up to the ladder.

 

[demonix]

Are you getting close enough to the ladder since you do need to get close since if I remember correctly you have to jump for the first part of the ladder after the explosion wrecks most of reception.

Playing on PS3 and didn't have any issues.