Associate
- Joined
- 23 Oct 2013
- Posts
- 1,241
Yesterday I had my 4 tyres changed through Black Circles at a local garage.
I was shown to my car in their carpark - it was at 16:50 and dark, with no lighting. They had just washed the wheels and were still covered with traces of soap suds. With no light, I tried to use my phone's torch to see, but just couldn't. I even asked again if there's any damage and all ok, and they said no damage despite struggling with the low profile tyres, but there were no marks. I was in a rush to get to an appointment and they were in a rush to close. It was dark and I was handed a form to sign saying the work was done, so I signed...
for ref the form says "I confirm that I have been offered the opportunity to inspect my vehicle post fitting and that the work undertaken has fully met my satisfaction.
Full T&C are available at www.blackcircles.com/terms
please note that signing this section limits our ability to progress any subsequent complaints"
Now... As you can guess from the title, in the light of day, today I can see scratched on all 4 alloys.
They all look like this:
With about 1mm wide scrape around the lip that I can feel with my nail, about 5-10mm from the edge. Presumably from their fitting machine.
I checked all the 4 wheels with them when I dropped the car off, and they agreed there were no marks, and the form says that. But, am I realistically screwed as I've signed saying I accept their work, despite not being able to check it (and them wrongly reassuring there's no damage)?
The garage wasn't open today, so I'm going to phone them on monday to have a chat and ask them to look at them. I'm not going to go heavy handed, but equally I'd like to know my legal rights if they've damaged them and presented them back without an inspection lamp/light to check the work (or light to read the small print on the form I'm signing)? Yes, I'm kicking myself for signing anything, but being in a rush and no decent lighting made it difficult not to.
I was shown to my car in their carpark - it was at 16:50 and dark, with no lighting. They had just washed the wheels and were still covered with traces of soap suds. With no light, I tried to use my phone's torch to see, but just couldn't. I even asked again if there's any damage and all ok, and they said no damage despite struggling with the low profile tyres, but there were no marks. I was in a rush to get to an appointment and they were in a rush to close. It was dark and I was handed a form to sign saying the work was done, so I signed...
for ref the form says "I confirm that I have been offered the opportunity to inspect my vehicle post fitting and that the work undertaken has fully met my satisfaction.
Full T&C are available at www.blackcircles.com/terms
please note that signing this section limits our ability to progress any subsequent complaints"
Now... As you can guess from the title, in the light of day, today I can see scratched on all 4 alloys.
They all look like this:
With about 1mm wide scrape around the lip that I can feel with my nail, about 5-10mm from the edge. Presumably from their fitting machine.
I checked all the 4 wheels with them when I dropped the car off, and they agreed there were no marks, and the form says that. But, am I realistically screwed as I've signed saying I accept their work, despite not being able to check it (and them wrongly reassuring there's no damage)?
The garage wasn't open today, so I'm going to phone them on monday to have a chat and ask them to look at them. I'm not going to go heavy handed, but equally I'd like to know my legal rights if they've damaged them and presented them back without an inspection lamp/light to check the work (or light to read the small print on the form I'm signing)? Yes, I'm kicking myself for signing anything, but being in a rush and no decent lighting made it difficult not to.
