Associate
- Joined
- 5 Apr 2004
- Posts
- 1,213
Feel like I should thank them the only way I know how.
I'm still using a Alpenföhn K2 - Mount Doom air cooler on a AM4 socket, something which isn't officially supported since the cooler is discontinued but it seems to work fine. At some point I lost the plastic pillars that sit on the motherboard which the metal mounting hardware goes on top of, no idea how I did that and management to last this long as the cooler was essentially held on with the vacuum caused by pressure on thermal paste...
Anyway contacted them asking if I could purchase the pillars and they've sent it to me for free, as apparently they can't charge me for it for some reason.
Postage alone from Germany was around 4 euros.
Just want other people to know about their great customer service.
I'm still using a Alpenföhn K2 - Mount Doom air cooler on a AM4 socket, something which isn't officially supported since the cooler is discontinued but it seems to work fine. At some point I lost the plastic pillars that sit on the motherboard which the metal mounting hardware goes on top of, no idea how I did that and management to last this long as the cooler was essentially held on with the vacuum caused by pressure on thermal paste...
Anyway contacted them asking if I could purchase the pillars and they've sent it to me for free, as apparently they can't charge me for it for some reason.
Postage alone from Germany was around 4 euros.
Just want other people to know about their great customer service.