Am i being paranoid?

Rhenthyl

Rhenthyl

Rhenthyl

Associate
Joined
7 May 2014
Posts
34
I'm kind of hoping to be told i'm over reacting and everything is fine, but here we go.

I've just recieved the PS i ordered from OCUK, ForceBox Gamer Plus. I added a 2tb HDD, Win 7 Home, and a GTX770 4GB.

Since this was my first ever PC, as i've only used laptops till now, i decided on a premade over self build. I went with the 770 4GB since it was only £50 more and it would give a bit of future proof, and some games (BF4) do use more than 2GB.

I was concerned about overheating, given the 770 is a beast, but when i talked with the sales rep he assured me it would be fine. And i also figured they wouldn't list it as an upgrade if it wasn't going to work.

So it arrived, and it seemed to be a sweet build, looked nice and was very happy. Until my net refused to stay connected. There was no set time it would stay connected, sometimes it would go hours, other times mere minutes. When it went though my connection was showing the triangle thing with exclamation mark. Only way to fix it was to run the troubleshooter, which ALWAYS fixed it, and reported something about a gateway.

So i called them up and the guy i talked to was great, listened to what i had already tried, and then said he'd send me a PCIE card. I was again concerned about wether it would fit and the effect it would have on over heating, but again he assured me it would work, and more importantly wouldn't invalidate my warranty since i would have to put it in myself.

Card arrived, and i put it in, noticing in the process that the card essentially blocks the fans on the GFX card.

Everything with the internet seems to have been resolved, but the heat the machine is out putting now is rediculas. When i use it for gaming i'm having to open EVERY window in the room otherwise it turns the room into an oven.

Hell i could actually probably heat my entire flat with the heat it's outputting at the moment.

Tied with this is some odd smells, i wouldn't call it burning, but it just smells weird. A mate of mine told that that is normal with new PSU's and that after it's 'growing pains' will settle down and the smell will go away.

Finally, it's now twice just shut down for no apparent reason while gaming. Which i'm guessing means it's over heating.

So what do i do? Is all this just the growing pains of a new system that will settle down over time. Or should i return machine for a refund/replacement?

I love the machine, it's been amazing playing games on 1080 on max settings, rather than on 1366 on low :D But i'd rather not ignore everything and then have it die in a month or so
 
Last edited:
Brand new PSU can smell a bit but it should clear within hours of use tops (its often more noticeable with smaller cases) I'd be concerned it might be the GPU or something.

A 770 is going to put out a fair bit of heat but it shouldn't be overheating and shutting down like that.
 
Go to the customer service thread and open a thread, I would say it's likely this card is causing your graphics card to overheat and you need a motherboard replacement, as your product is faulty you may have to pay delivery however you will be reimbursed after if you ask (although I'd ask for them to organise a courier).

Your friend is correct though, it's normal for PSU's to put out a bit of a smell for the first week or so :)
 
baldmonk said:
whats the temps? get a program like core temp or hwmonitor
Click to expand...

So i downloaded HWMonitor and i've no idea what it all means hehe. When playing the likes of Far Cry 3 and Battle Field 3 i'm seeing temps upwards of 80, but on Borderlands 2 im getting around 60.

I've posted in the customer service thread as well. Can't help feeling im being overly paranoid, but i think it's better to ask than lose my system completely :D
 
Last edited:
Rhenthyl said:
So i downloaded HWMonitor and i've no idea what it all means hehe. When playing the likes of Far Cry 3 and Battle Field 3 i'm seeing temps upwards of 80, but on Borderlands 2 im getting around 60.

I've posted in the customer service thread as well. Can't help feeling im being overly paranoid, but i think it's better to ask than lose my system completely :D
Click to expand...

You're not paranoid at all, your computer shouldn't be shutting down and by listening to the problems it seems it's overheating.
 
So, almost 3months on and after it settled down it started up again. Lucky if i get 3 hours of gaming before the system ups and dies on me. Currently to afraid to turn the system on for fear it does serious damage to the system. Posted in the support section, hope this gets sorted soon. Beginning to feel like i wasted my money buying the system. I also really wish the guy i talked to originally had properly explained having the 770 would cause some serious problems with the over heating in a small case :( If i'd known that i probably wouldn't have gone for the 770, or at least gone for a bigger case
 
60-80 degrees seems abit hot but not overly concerning when you take into account that it sounds like you have minimal airflow through the case?
Should still be within operational limits I would presume.

I'd definitely look at opening a support call with OCUK there customer service is usually excellent tbh.

One thing I'd look at is when you start the PC use some benchmark tools such as Prime95 to check the Fully loaded temps of your CPU (Note down Idle, Min and Max Load temps) then use a Gfx Render benchmark also to do the same with your Gfx - Looking at the Mobo it's self it does seem like theres minimal space to allow a Pci-e X1 card without blocking the airflow for the gfx so I agree with the comments above.

But that should help you understand what items are overheating - If it's just "Shutting" it's self off this is usually a built in safety mechanism within the bios to prevent thermal damage so hopefully it could just be a case of requiring ample cooling!

Best of luck.

Ryan.
 
Pre build PC randomly shutting down during periods of high load?

Motherboard LAN port not working properly and thus having to be bypassed by a PCI-e network card?

Why on earth would you just not send it back!? Get it back to them. They will fix it and rectify any issues.
 
Are you kidding me? GET ON TO THE CUSTOMER SERVICE SECTION AND THEY WILL SORT IT!

It has taken 3 months and you still haven't done this? :confused:

e; ahhh I see you have now. Good. :p

e2; ... Take the network card out. :o
 
Last edited:
Acme said:
Are you kidding me? GET ON TO THE CUSTOMER SERVICE SECTION AND THEY WILL SORT IT!

It has taken 3 months and you still haven't done this? :confused:
Click to expand...

+1

Contact them and send it back. No way that should be overheating like that tbh

That said the case, as nice as it looks, appears to be pretty naff at cooling I would have thought
 
You must log in or register to reply here.
Back
Top Bottom