Hi there looking for some advice iv been with vodafone about 3 years now my contract im currently on is 24 month and iv 12 remaining
Recent issues:
Signal and call issues which they tried fixing by cutting my simcard off without notice and shipping me a new one (2 days no service)
Called again still having issues so they disconnected it from the network and lost my number (how) and got it back again a day later and reconnected it ( 1 day lost service )
Now iv been somehow charged an increase on my line rental without signing or knowledge of such to 65 pounds from my 41 i normally pay and they have escalated it today to get it sorted but iv had enough of there jokes and messing me around.
There customer services are nice people but won't actually resolve any issues im afraid i am having to call them and cancel this week as im fed up. Im not going to pay them a penny though as i don't honestly feel as i should as theyve messed me about so much.
Advice? Opinions?
Recent issues:
Signal and call issues which they tried fixing by cutting my simcard off without notice and shipping me a new one (2 days no service)
Called again still having issues so they disconnected it from the network and lost my number (how) and got it back again a day later and reconnected it ( 1 day lost service )
Now iv been somehow charged an increase on my line rental without signing or knowledge of such to 65 pounds from my 41 i normally pay and they have escalated it today to get it sorted but iv had enough of there jokes and messing me around.
There customer services are nice people but won't actually resolve any issues im afraid i am having to call them and cancel this week as im fed up. Im not going to pay them a penny though as i don't honestly feel as i should as theyve messed me about so much.
Advice? Opinions?