Amanda titan CPU cooler PROBLEM, HELP PLEASE.

[jak731]

Bought this last week and received the box today. When I came to open it I found it had already been opened and tampered with. The box inside with the mounting plates and screws was a bit battered.

But the main problem is the cooler itself, one of the mounting brackets is badly bent to the point where the screws wont both fit through the mounting plate.

Also the CPU block looks like it has already had low quality thermal paste applied and white spirit doesn't seem to get it off. Bought arctic silver 5 to use with this, but on their site they say its pointless if their has already been a low quality paste used as it seeps into the metal.

This isn't what I expect from OCUK! Any suggestions would be much appreciated.

 

[truebluecfc]

Contact OCuK?

 

[jak731]

I'm thinking it might have got mixed up with a return package, but posting it back would be expensive as its big and heavy and would take a while. And I shouldn't have to in the first place if I pay 55 quid for a new cooler.

 

[truebluecfc]

Just contact OCUK explaining your situation and their be glad to sort it for you, their have someone to collect it and send out another one most probably. In my experience OCUK try their hardest to keep their customers happy.

 

[DavidB]

When i recieved broken speakers they planned to pick them up the following day, but never managed, so i rang them on monday and they came and picked them up within an hour.

As said before, they try to help as well as they can.

 

[jak731]

Got an RMA request, but I have to post it , they won't collect it. Just have to deal with it I guess.