Amazingly poor speeds on new O2 connection

englishpremier · 14 Oct 2009 at 20:17

I signed up to o2, however i'm in an area that is not o2 enabled so i'm using just normal adsl. My line can apparently handle 6.5Mb or greater according to BT tests.

However since my broadband was switched on, on Monday, the max speed i have got is 1Mb.

Obviously something is wrong. :confused:

englishpremier · 14 Oct 2009 at 20:49

Its not at night, its all the time. regular speed tests vary from 0.9Mb to 1.33Mb

My router is a Thompson something or other supplied by o2. It doesn't really list very much network information.

englishpremier · 14 Oct 2009 at 20:56

Uptime: 2 days, 10:45:31
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

I can't really find anymore stats than that for DSL connection. The router has o2 firmware on it.

englishpremier · 14 Oct 2009 at 21:31

My router does not show the line stats anywhere i can see. I've been nosing around it for 15minutes now.

Interestingly, when i run the "check connectivity to the internet" it says i'm not connected. Disabled/Not OKConnectivity to Gateway (93.97.233.254)

-----

Now got stats:

Uptime: 2 days, 11:21:55
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 13.5
Line Attenuation (Up/Down) [dB]: 6.0 / 8.0
SN Margin (Up/Down) [dB]: 21.0 / 15.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 3

englishpremier · 16 Oct 2009 at 14:32

Mine was jumped up to around 3-4mbits now.

I will see how it goes over the next week, if its consistant I will leave it alone, if its rubbish I will jump ship to an LLU provider considering how good my line is.

englishpremier · 16 Oct 2009 at 15:54

I just use speedtest.net

I have tested it at night weekdays and daytime weekday mornings and weekend afternoon (the connection started working on Sunday, even though it wasn't meant to be switched on until Monday).

englishpremier · 16 Oct 2009 at 16:41

@marc2003 My work uses enta and the connection is appauling. frequent timeouts and no connectivity. When it does work the download speed is fine, but the uploads regularly fail.

You are also correct about the distance selling act. however for services i believe it is 14 days. Still if you go on holiday, as Psymonkee did there is no-one to blame but yourself really. Best to try and work with the company to find a solution.

englishpremier · 19 Oct 2009 at 16:20

Fair enough. Sorry.

I called o2 yesterday as despite a speedtest result of 2.5mbs I was not able to watch iplayer at all.

After the standard BT line test and someother stuff the guy on tech support agrees there is a problem. I didn't have enough to time to stay on the phone, be he now wants me open my phone socket so I can plug the router into the test socket.

I'm not sure why he can't understand that my actual line is fine and the problem is at the other end.

I will call this evening and if don't sort it I will be leaving.

englishpremier · 19 Oct 2009 at 23:15

As long as they don't ask me to click start then control panel despite telling them that I use Linux. Tiscali never understood that when i was with them.

Call just went straight through an engineer. Told to wait 10 working days from activation.