ohhhh amazon prime......normally i'm quite fond of thee but it seems you've taken quite the nose dive of late.
most recently, wife ordered some earbuds on a BF deal. ordered 4, something went screwy at the payment page (so she says) and 8 were dispatched. contacted live support, they advised rejecting the parcel. so we did. driver seemed a bit confused how to do it but assured me as he walked away from the door with the parcel in his hands that that was it sorted..........
couple of hours later Alexa cheerfully lets me know the parcel has been handed to the customer
. so straight on to live chat again. it's just a mistake they say, don't worry they say, once it arrives back with them they will refund. hmmmm ok.
next day, late afternoon, i go to walk out my front door and almost trip over the package that has mysteriously appeared propped against my front. lo and behold, it's the earbuds, all 8 of them. no door knock, nothing. so straight on to live chat again. oh don't worry they say, it's just a mistake they say. we'll arrange uplift and then sort refund.
at this i politely advised them of the previous conversation and told them i have rejected the parcel already and will expect my refund to come through as normal. in regards to this 're-delivery' i advise them i'm not interacting with it as i have already rejected it. very apologetic on live chat and promise it'll be fine.
turns out it was all fine. they refunded all 8 and all 8 are still sat on my kitchen table. i've twice now asked them when they are coming to uplift, each time they told me they already had been. they ain't getting asked a 3rd time......anyone want a cheap pair of earbuds

most recently, wife ordered some earbuds on a BF deal. ordered 4, something went screwy at the payment page (so she says) and 8 were dispatched. contacted live support, they advised rejecting the parcel. so we did. driver seemed a bit confused how to do it but assured me as he walked away from the door with the parcel in his hands that that was it sorted..........
couple of hours later Alexa cheerfully lets me know the parcel has been handed to the customer

next day, late afternoon, i go to walk out my front door and almost trip over the package that has mysteriously appeared propped against my front. lo and behold, it's the earbuds, all 8 of them. no door knock, nothing. so straight on to live chat again. oh don't worry they say, it's just a mistake they say. we'll arrange uplift and then sort refund.
at this i politely advised them of the previous conversation and told them i have rejected the parcel already and will expect my refund to come through as normal. in regards to this 're-delivery' i advise them i'm not interacting with it as i have already rejected it. very apologetic on live chat and promise it'll be fine.
turns out it was all fine. they refunded all 8 and all 8 are still sat on my kitchen table. i've twice now asked them when they are coming to uplift, each time they told me they already had been. they ain't getting asked a 3rd time......anyone want a cheap pair of earbuds


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