Amazon Prime UHD

Shelster · 15 May 2018 at 21:32

Has anyone else got an issue with not being able to get any UHD content with Amazon Prime?

I can't get it on either my TV via app or on the website either. It used to work as have watched plenty of UHD content on it, but noticed recently that it has gone.

I have raised the issue with Amazon, but they are being very loud in their silence of not saying anything.

UHD and HDR works fine on Netflix, so is limited to Amazon. No issues with my internet speed either as average 65/19

Is proper weird

Shelster · 15 May 2018 at 22:59

LG 43UJ630V-ZA

Shelster · 16 May 2018 at 10:25

Have reset TV and re-installed the app and still do not get to see the UHD options. It was there as that was how I used to access the UHD bits, would pick that option, but it is completely vanisheded.

Having looked on other forums, it appears that others have the same issue.

Shelster · 16 May 2018 at 16:10

Nothing on my built in app. Been through all options. menus and settings and can't see it anywhere.....grrrrrr

Shelster · 16 May 2018 at 16:38

signs said:
hit your green button on your remote , it should filter prime 4K stuff

No there on mine either....

Shelster · 16 May 2018 at 17:17

Shelster said:
LG 43UJ630V-ZA

That one.

Just did a monster scroll down and actually found the UHD TV section...doh. That is good. But it also appears that Amazon are not offering any UHD movies 'included' Found the 'Rent or Buy UHD' section, but nothing else, which I find highly disappointing