Amazon warranty return

Amp34 · 7 Feb 2015 at 17:33

I bought Crucial SSD from them in the boxing day sales and it seems to have gone pop today. I now want to send it back to Amazon for a replacement but for the life of me can't find out how to do it... The return option just says I'm out of the return window and I can't see any other options.

Am I missing something obvious or are they really a massive pain to get replacements of broken goods?

snips86x · 7 Feb 2015 at 17:34

If you go to your most recent orders, there should be an option from the drop down on the right to specify a return!

Amp34 · 7 Feb 2015 at 17:37

I click there and it says "This item is no longer eligible for return". Apparently they only allow a month for returns.

snips86x · 7 Feb 2015 at 17:40

I would try and call/email them then. Is there any manufacturers warranty?

Puzzled · 7 Feb 2015 at 17:42

Use the live chat in the contact us bit, they are usually pretty good.

snips86x · 7 Feb 2015 at 17:43

MonkeyMan said:
Use the live chat in the contact us bit, they are usually pretty good.

Oh yeah, forgot about that - used it yesterday, was great!

£15 · 7 Feb 2015 at 22:37

This is one thing I dislike about their returns system. It implies their obligations do not go beyond 30 days! I always end up emailing them detailing the problem and so far, touch wood, they have done the right thing. But they need to get rid of that hurdle.

bad_ass_neil · 7 Feb 2015 at 23:13

amazon should help but why not contact the manufacture?

malachi · 7 Feb 2015 at 23:14

BadMojo said:
This is one thing I dislike about their returns system. It implies their obligations do not go beyond 30 days! I always end up emailing them detailing the problem and so far, touch wood, they have done the right thing. But they need to get rid of that hurdle.

True but from when they replaced my 18 month Asus motherboard and the replacement was delivered next working day, I'm not complaining about that small hurdle.

spudbynight · 7 Feb 2015 at 23:27

bad_ass_neil said:
amazon should help but why not contact the manufacture?

OP has no contract with the manufacturer - only with Amazon.

Terrier_Jimlad · 7 Feb 2015 at 23:29

spudbynight said:
OP has no contract with the manufacturer - only with Amazon.

True, but when it comes to companies like Crucial, it's far easier to deal with them direct - they're usually spot on and send replacements out pronto.

OP - was this one of the MX100 512GB SSDs?

Monkeynut · 8 Feb 2015 at 00:02

Terrier_Jimlad said:
True, but when it comes to companies like Crucial, it's far easier to deal with them direct - they're usually spot on and send replacements out pronto.

OP - was this one of the MX100 512GB SSDs?

Was there something wrong with these? :eek:

I'm typing on a laptop with one in!

Quartz · 8 Feb 2015 at 00:11

Last year I had a problem with some headphones I had purchased from them nearly a year previously. Despite my fears, returning them was no problem at all. And they even coped with the replacement they sent me being faulty!

Amp34 · 8 Feb 2015 at 02:07

No, a 480GB M500.

I've contacted crucial but would prefer to go through Amazon as (I assume) I won't have to pay postage to send it back... I'll get in contact through support tomorrow (or Monday), thanks.