Had this a few weeks ago trying to order a new TV online with the Cosmic Body store. CC went through, Securesign came up and verified. Next thing the phone is ringing downstairs and it's the Lloyds automated security service. All questions answered okay.
However this was enough to spike the transaction and I spent the next three days getting nowhere with Cosmic Body, until I got totally pee'd off and cancelled. Went over the local retail park and bought the same TV in Biryani's without any hassle.
The item was about £650 so I can understand the need for checks. However IMHO the online retailers need to expect this and have a system in place that will check the funds are released after the security check is verified, not referring the whole thing to a couple of overworked clerks who you can't actually get hold of to speak with.
However this was enough to spike the transaction and I spent the next three days getting nowhere with Cosmic Body, until I got totally pee'd off and cancelled. Went over the local retail park and bought the same TV in Biryani's without any hassle.
The item was about £650 so I can understand the need for checks. However IMHO the online retailers need to expect this and have a system in place that will check the funds are released after the security check is verified, not referring the whole thing to a couple of overworked clerks who you can't actually get hold of to speak with.
