Another delivery... - Wtf

Garonazz · 20 Aug 2010 at 15:58

Ordered Thursday before 3PM, got 2 emails including one Order has been shipped.

Paid for DPD next day Delivery.

Its 20th August, Courier wasnt here all day.

How come ?

Destination · 20 Aug 2010 at 16:00

Perhaps because the day isn't over yet?

d_brennen · 20 Aug 2010 at 16:01

Hikari Kisugi said:
Perhaps because the day isn't over yet?

Indeed. 5.30 is the cut off time for DPD isn't it? You could always give them a call with your reference number, they're more likely to be able to help anyone on here could

Garonazz · 20 Aug 2010 at 16:03

Well I sure hope so it comes today, otherwise why call it Next day delivery.
Although I already had some items brought to me by DPD so ill have patience.

Maccy · 20 Aug 2010 at 16:04

Have you checked your tracking link? DPD usually give an estimated time of delivery now.

Garonazz · 20 Aug 2010 at 16:07

Yes I did, Customer data received yesterday @ 9PM, nothing else than that.

welshdragon · 20 Aug 2010 at 16:08

IN fairness all my next day deliveries turn up about 2pm ish. It's consistently been that.

Maccy · 20 Aug 2010 at 16:09

In which case, contact the shop guys using the Customer Service Forums - http://forums.overclockers.co.uk/forumdisplay.php?f=116

Garonazz · 20 Aug 2010 at 16:10

Apart from that, shouldnt I get at least more than Customer data received on DPD tracking ? Like, underway and estimated time.

Essexraptor · 20 Aug 2010 at 16:11

Maccy said:
In which case, contact the shop guys using the Customer Service Forums - http://forums.overclockers.co.uk/forumdisplay.php?f=116

Yep... this is sound advice. I did just this and Sales rang and found out the details for me and rang me back in 10 minutes!

Maccy · 20 Aug 2010 at 16:14

Garonazz said:
Apart from that, shouldnt I get at least more than Customer data received on DPD tracking ? Like, underway and estimated time.

Sometimes couriers will have an issue with the tracking system on their website. I would advise you to post in the Customer Service Forums as you're going to get nowhere posting in here.

Garonazz · 20 Aug 2010 at 16:16

Just one more thing - On official site on Accout info, it says ''No outstanding orders''
Bug ?

Lakeland · 20 Aug 2010 at 16:16

As above. Contact customer services. Could be a few different things, nothing anyone here can do to help. A phone call from OCUK to DPD will hold more clout than from yourself

Azza · 20 Aug 2010 at 16:20

Call

Sales - UK 0871 200 5052

TheRedZealot · 20 Aug 2010 at 16:21

Garonazz said:
Just one more thing - On official site on Accout info, it says ''No outstanding orders''
Bug ?

Usually means that your delivery is in the hands of DPD and not OcUK

Garonazz · 20 Aug 2010 at 16:22

Thank you