Another Virgin Media Rant!!!!

.Kencs · 20 Nov 2007 at 13:36

Sorry if you lot are getting sick of hearing about my problem with Virgin Media....Here is my latest...

After a lot of arguing with them, they promised to give me better service and this that and the other, so i went for the 20mb Broadband. My broadband box didnt support 20mb so they sent an engineer out this afternoon. my wife was upstairs changing my 3 month old baby so didnt hear the door, then he puts a card through the door and goes....i phone virgin media and tell them to send him back and they tell me thats not possible....bearing in mind im calling a 0906 number from my mobile, dunno how much its gonna cost me, but they say its not possible. What can i do to get him back out before 5pm????

.Kencs · 20 Nov 2007 at 13:46

Red and White, It aint her fault if she is doing a job as a mother and looking after her son......Just spoke to another bloke who is ringing me back, and if he dont, il drag that company by the b******s until they learn how to offer good customer support to their customers...

.Kencs · 20 Nov 2007 at 13:47

I understand what everyone is saying but how can dropping off the box when he is only 10mins away from my house mess his whole day up? iv told them il even meet him somewhere to collect it.

.Kencs · 20 Nov 2007 at 13:50

mate, im not being funny, but if i were Virgin Media, and i had given a bad service to someone (as what i have received) i *** make execptions....these 2 weeks alone i have been through SO much with Virgin Media you wouldnt believe it....it would be a solicitors wet dream lol

.Kencs · 20 Nov 2007 at 14:02

There 5 minutes must be different to my 5 minutes....so Virgin Media own ULTRA slow watches? He was meant to call me back!!!

.Kencs · 20 Nov 2007 at 14:07

SuBsTaNcE said:
he turned up and you didnt answer the door, what more do you want, i would love to see the look on your face when you get the £10 no answer charge on your next bill

that wont be happening because i've made sure they refund me the 0906 call charges, which they are doing, plus i've said there is NO way on earth they are getting the £10 charge lol.......

we'll see

.Kencs · 20 Nov 2007 at 14:21

geeza said:
they came out to me today because my set top box broke. I wouldnt turn on at all and when i rang they said an engineer could only come out between 8am-12 and 12-4.
What am i suppose to do as i work from 9-6??? (I know i suppose its the same with all businesses)

I spoke to an asian woman on the phone wo i could barely understand and asked her to go and get the manager, i was annoyed because without the net i couldnt send my boss my hours so i wouldnt be getting paid. She said he was busy and i would have to wait on the phone for 10 minutes (at which point i hung up) luckily the box came alive the day after so i could send my hours.

I rang up the same day and agreed to someone coming out, i just had to get a mate to come and wait for them.

I was on a 19.99 month contract for tv and 2mb broadband. its now £23.50 a month, which they forgot to tell me, not really had many problems with the net at the moment, dont really watch tv but i know we dont get sky sports news, which you can on freeview!!!

someone told me about this earlier, when they offer you a date, TELL them you want a Saturday booking. THEY DO do saturday engineers, they just try and avoid them....