another vote for logitech customer service

TALON1973

TALON1973

TALON1973

Soldato
Joined
28 Jul 2004
Posts
5,012
Location
llanelli , south wales
my g5 mouse finally packed in yesterday ... it had been givign me prblems for months with ramdom power drop-outs .. i would be left defenceless in fps at anytime lol

decided to give them a call today .. guy i spoke to fairly polite .. he did ask if i had a reciept .... i said no .. then asked for some numbers off the bottom of the mouse ... its got white scrath marks all over it so cant see those...

i said what if i cant find the receipt ( this was after i played the oh erm game abit ) .. went off to speak to someone else ..... and the result is i have a brand new one heading my way..

cant fault it :)
 
-1 here, for dropping the G7 in Europe when the US still get it, thus being unable to offer an exchange during the products warranty period and the numberous calls and emails it took to sort it out.
 
I love logitech customer serice. Had a broken MX1000 4 years after buying it (out of it's 3 year warranty), all I had to give them was a serial number on the bottom and they sent me an MX Revolution no questions asked.

I make sure I buy logitech products from now on. Not just because they're usually quality products, but the replacements are brilliant. I might get the G35 headphones if they turn out any good.
 
Uh so you have to phone them? what number did you use?

I have a faulty MX Wireless Desktop set.. and a faulty G7 :rolleyes:
 
I used the support site, fired off an email had a reply the next day asking for receipt/photo of mouse next to my RMA number written on a piece of paper, they sent me a new G5 a few days later :)
 
You must log in or register to reply here.
Back
Top Bottom