Last Wednesday, the H-Shifter on my G27 started to malfunction. The x-axis sensor or pot stopped working, meaning 1st/3rd/5th all shifted as 3rd, and 2nd/4th/6th all shifted as 4th.
I contacted Logitech straight away by telephone, and explained the problem. He emailed me, and asked that I reply with proof of purchase (electronic receipt accepted!)
The guy on the other end dispatched a replacement, which arrived today: a complete new G27 - not just the shifter - and I didn't even have to send the old one back.
So here I am with a G27 in front of me, and another (though with faulty shifter) sat boxed up in the other room
Thanks Logitech, great Customer Service!
I contacted Logitech straight away by telephone, and explained the problem. He emailed me, and asked that I reply with proof of purchase (electronic receipt accepted!)
The guy on the other end dispatched a replacement, which arrived today: a complete new G27 - not just the shifter - and I didn't even have to send the old one back.
So here I am with a G27 in front of me, and another (though with faulty shifter) sat boxed up in the other room
Thanks Logitech, great Customer Service!