Any Abbey customers?

KASM · 30 Aug 2006 at 14:57

Checking my online banking today with Abbey and it shows the same payment to a Tesco petrol station of £39.46 coming out yesterday and today, so my account is nearly £40 down.

On contacting their telephone banking (in India of course :rolleyes:

) they've told me that they are investigating multiple instances of duplicate payments coming out of Abbey accounts via visa payments and to check back in the morning.

Anyone with Abbey I'd check your account to just make sure you're ok and secondly does anyone know if I can claim equivalent charges back from the bank comparable to what they would charge me for taking their money?

agw_01 · 30 Aug 2006 at 15:01

I can't even get onto the online banking system

Just get a blank page when I type in the URL.

And somehow, I doubt you'd be able to claim money back from the bank.

KASM · 30 Aug 2006 at 15:02

agw_01 said:
I can't even get onto the online banking system

Just get a blank page when I type in the URL.

If you're using www.abbey.co.uk try www.abbey.com that works for me, though it is slow.

vanandjuanunited · 30 Aug 2006 at 15:03

KASM said:
Checking my online banking today with Abbey and it shows the same payment to a Tesco petrol station of £39.46 coming out yesterday and today, so my account is nearly £40 down.

On contacting their telephone banking (in India of course ) they've told me that they are investigating multiple instances of duplicate payments coming out of Abbey accounts via visa payments and to check back in the morning.

Anyone with Abbey I'd check your account to just make sure you're ok and secondly does anyone know if I can claim equivalent charges back from the bank comparable to what they would charge me for taking their money?

I would assume you can claim back any charges incurred but you will have a hard job getting ny extra from them.

agw_01 · 30 Aug 2006 at 15:11

KASM said:
If you're using www.abbey.co.uk try www.abbey.com that works for me, though it is slow.

Thanks

Abbey.com seems to be working fine.

Kell_ee001 · 30 Aug 2006 at 15:12

You should get the extra charge back plus any charges occured due to the money being taken.

Cybermyk · 30 Aug 2006 at 15:16

My bank did this last week. I noticed late at night and printed the details then when I went online the next day there was no trace of the duplicate. No harm done I guess but could be a worry for some.

kitten_caboodle · 30 Aug 2006 at 15:43

I always get through to the Abbey Call Centre in Newcastle. Never got through to India yet!

Chunky · 30 Aug 2006 at 15:51

Unless those Indians have mastered the Northern accent

kitten_caboodle · 30 Aug 2006 at 15:52

Chunky said:
Unless those Indians have mastered the Northern accent

quite possibly!! They're moving them all back to Milton Keynes though, so not for long!

v0n · 30 Aug 2006 at 16:03

Abbey is possibly the lamest and worst bank in UK for ages now. They also must seriously oversold finance in recent years as last month they cut majority of Cahoot's revolving loans to paid back levels leaving a lot of people unimpressed (imagine you based you holiday on revolving loan and in the middle of summer - zap - no money, they took it all back). Such behavior suggest bank has no actual funds to cover all of its affairs as lenders and try to gasp for air by reaching for "stale money" on accounts. Switch and no matter where you go you'll be happier.

kitten_caboodle · 30 Aug 2006 at 16:13

that's odd. I've been with them for 9 years now and never really had any issues with them except on one occasion not long after I opened my account and I complained to the HO and got a £50 credit to my account by way of apology. Natwest on the other hand ... now THEY are the lamest bank in the world!

Chunky · 30 Aug 2006 at 16:35

I've been with abbey for a good 12 years and have no real complaints, except for the colour of their cards.

kitten_caboodle · 30 Aug 2006 at 17:01

Chunky said:
I've been with abbey for a good 12 years and have no real complaints, except for the colour of their cards.

God yes, the green one? One day I had a nice cherry red card, the next, a lime green monstrosity :mad:

CChrisca · 30 Aug 2006 at 17:21

Green - thats putting it politely - bilious green is more like it

Hussman · 30 Aug 2006 at 17:32

If you don't like the colour of the card why not pay £5 and have a photo card?

You can have almost any image you want put on there.

Much more fun!

kitten_caboodle · 30 Aug 2006 at 17:33

Hussman said:
If you don't like the colour of the card why not pay £5 and have a photo card?

You can have almost any image you want put on there.

Much more fun!

still has the minging green bit on the end tho

KASM · 31 Aug 2006 at 14:26

As a follow up to my original post Abbey have refunded the £39 second charge so my account is now correct, I decided to try it on a bit for a compensatory payment and after ten minutes on the phone arguing the toss with a very pleasant Indian lady I got to speak to a team leader who after several more minutes agreed on putting an extra £20 in the account due to their error.

Minor result but a result never the less

kitten_caboodle · 31 Aug 2006 at 14:28

KASM said:
.....extra £20 in the account due to their error.

Minor result but a result never the less

\o/

thepharcyde · 31 Aug 2006 at 14:29

This was in the newspaper today, you are not the only case, its something to do with the bank holiday and Abbey screwing up. They are aware of the issue and are duely posting refunds.