Any Benq users with Dead Pixels ? New screen delivered with one......

[Jaap74]

Took delivery of my BenQ FP202W yesterday and it arrived with 1 dead pixel, which as you can imagine I'm not impressed with ! I'll be ringing them today to try and get a new one. Has anyone had experience with BenQ before re something like this ? If so what are my chances ?

I'll report back once I've spoken to them.

Cheers

 

[Jaap74]

God bless OcUK..... BenQ said it was within Internationally accepted limits therefore tough luck.... I asked them (the supervisor) what does that say about their factory quality control if they send out imperfect TFT's. He had no answer.

Anyway OcUK are getting a courier to pick it up tomorrow and will issue a refund, then I just order another. Hopefully the new one will be perfect !!

Can't praise OcOK enough !!

 

[Jaap74]

Fair enough, none of us want dead pixels. But if every tft company scrapped any monitor with a a single dead pixel, the overall price of screens would likely be twice what it is now.

Just think if Ford sent out every 10th car with a defect !! It wouldn't happen............ Sure you can't kill somebody with a TFT but quality control is important.........

 

[Jaap74]

so OcUK took the bad screen back and gave me a new one, not a dead pixel in sight !! all good