Any Boiler experts here?

Liam

Liam

Liam

Soldato
Joined
24 Jul 2004
Posts
3,192
Hey,

Our boiler has decided to stop working, it's an 'Greenstar 28i Junior' ... it's displaying an error flash, I looked online and it advised me to reset it. So, i've tried this, it stays alive for 5-10 minutes and flashes at me again.

We've owned the house for less than a year so im pretty sure the boiler is less than a year old too as we were told it was a new boiler when we purchased the house.

Do these have warrenty? Do I contact the manufacter?

Any help would be appreciated.
 
There will have been a warranty with the boiler but that doesn't mean it's still covered. My Greenstar 30 has a 5 year warranty but it needs serviced annually by a Worcester approved bloke to keep the warranty alive. Do you have the original manual for it? It should contain all the commissioning and subsequent service details.

If you phone Worcester they should be able to put you in touch with the local approved guy in any case.
 
Our boiler does have a sticker of the engineers name written on it with a mobile number. I'm probably best and try call tomorrow as I don't think he'd appreciate me calling him at 8pm on a Sunday evening.
 
Bummer said:
Our boiler does have a sticker of the engineers name written on it with a mobile number. I'm probably best and try call tomorrow as I don't think he'd appreciate me calling him at 8pm on a Sunday evening.
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But if you have no heating or hot water I would ring. That's what he's their for.
 
First things first, have you checked the pressure? Does it have a pressure gauge? If so, what's it currently reading?
 
Mine froze today, just had to disconnect the pipe, its morally a piece of plastic connected to a pipe leading to the gutter, poor some boiling water down it, simples.
 
Yep as above, we get endless calls about this, they'll be a white plastic pipe outside, will most likely go into/over a drain, either pull it apart and remove the ice or pour boiling water ove it and wait for it to thaw out.

Buy some 22mm lagging, the 19mm thick stuff and put this over it making sure to cover the pipe. Not guarenteed to stop it freezing but will help.
 
I'm pretty sure it's frozen. The only thing is, is our boiler is in the loft and the only pipe I can see is a think black one on the outside of our house.

EDIT - Pressure guage is at 0 and the Pilot light is no longer lit.

EDIT - After looking at the main pipe outside I can see the white pipe in question and looks to me like a cowboy has fitted it so im gonna guess that this is the frozen pipe! Problem is, its about 25-30ft up and I don't have a ladder.

Can someone tell me the purpose of this pipe?

Cheers
 
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Bummer said:
EDIT - Pressure gauage is at 0


Cheers
Click to expand...

This be your problem, when you pull down the flap at the front of the boiler is there a black/white "key" attached to it?

Or is there a filling link (braided hose with 2 iso valves on either end) attached under the front of the boiler?

P.S. the 28i JNR does not have a pilot light
 


Is that what you mean? I have this pipe in my airing cupboard and above that pipe is this ...

 
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Turn the black tap/lever to refill the pressure upto around 1.5bar.

the_r_sole said:
i've done a few in my time

edit: ahh, confused by the title of the thread, should have read it first!
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confused how?! It's not exactly a long/tough title! :/
 
I have the exact same boiler as you and this happens to me if i run out of gas while the boiler is in use. (Im on a pay as you go card) Its air trapped in the system that causes it for me and i have to purge the gas line and repressurise to allow the gas to flow.

Do not try this without a Gas Safe engineer though, im only mentioning this incase it turns out not to be the frozen pipe as already suggested.
 
I've got diagnostics for this boiler if you want... work on them all the time. How is it flashing? (it matters). Is it normally on and flashing off or normally off and flashing on? Is it a slow steady flash or a fast flash? Can't remember what means what off the top of my head but it's on my laptop. Top that pressure up to at least 1.0 though by turning the black lever 90 degrees and then back off again when you're there, doesn't hurt to have the basics right before you start fault finding :) . It may well be that it's something you can't fix yourself, but at least you'll have a rough idea of what it is.
 
Update - I spoke with a friend earlier who has a brief insight on this. I put some pressure into the system, reset the boiler and it didn't work. Got home 10 minutes ago, reset the boiler once more, turned on the hot water tap to find we had hot water! Turned on the heating to find the radiators slowing filling up and heating up. I do now have a guys number who is a friend of the families who works for BG, I told him what we've done and he said to just keep an eye on it ... my only concern at the moment is that we might have a little too much pressure going to it because last time I let pressure in, it went back to zero, so at the moment the pressure is set to about 2.5. BG guy said worst case it will let some pressure out through an exit value that usually goes outside the house or the other way is to leak a radiator which I have no clue how to do .... yet.
St0rmer66 - I would appreciate that thanks, my email is in trust if you want to drop me a mail with it.
The light is usually on and was flashing off - but the light with the flame next to it was off, it comes on when we want hot water/heating is switched on.
 
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