Any Facebook experts? Managing auto generated page

Russinating · 14 Apr 2014 at 13:54

One of our clients has a Facebook page but Facebook also has a page which has been automatically generated for them based on Wikipedia etc. It's this page which shows up on searches and it has 4,200 likes (as opposed to their page which has 122) due to being found more easily.

How does one manage this page or merge them? I can't find anything on it at all.

Russinating · 14 Apr 2014 at 16:53

Yep, except there's no "Is this your business?" option so it stops at the first step. That seems quite common from Googling.

Russinating · 15 Apr 2014 at 09:42

Yeah it's a nightmare. I've never understood why it's so difficult to contact firms like this, you think they'd have live chat at least.

Russinating · 23 Apr 2014 at 11:54

Storm3y said:
Because they have hundreds of millions of users?

And other companies don't? Not an excuse at all. When you expect companies to use and advertise on your platform you should at least offer some customer service aside from standard help pages which are outdated and useless.