Any ideas？

LACKERKNACKER · 18 Nov 2021 at 18:24

I’m experiencing a strange problem and would welcome views and possible solutions

I got a new phone a number of months ago, IPhone 12, sim free. This replaced an iPhone 7
I have a 3 pay monthly sim which I’ve swapped over into the new phone.

I make a lot of calls and have not experienced any issues apart from one regular call.

Each day, my better half calls me on her way back from work - I’m normally at home, but if not I get the same issue.

At the same part of her drive home the call starts to go crazy - I’d best describe it as a pixelated/ garbled noise. It never happened on my previous phone and it never happens when she calls anyone else at the same spot.

I took the phone to a Genius Bar to be checked over, they sent it away and found no issues - whilst using the old phone, with same SIM card, no issues.

Ive put an eSim in then iPhone 12, and this line does not have the problem.

I’m going to ask 3 to send out a replacement Sim Card to see if this cures this issue , but I can’t understand what’s causing this problem, as it does not occur it’s any other calls

Any ideas?

DataVampire · 18 Nov 2021 at 21:44

At the same part of her drive home the call starts to go crazy

I would say it's not your phone, it's possibly your other halves. but I'm leaning towards a signal problem on her end. Especioaly if it happens on the same part of the journey home. Possibly she is struggling to keep the connection or receives interference. especially if all other phone calls you receive are fine.

LACKERKNACKER · 19 Nov 2021 at 05:52

Thanks for that, what I can’t fathom out is why when she calls my other line ( Esim) or I’m using my older handset the call connects ok - I would have thought it was a connection issue at her end too, but would this not be the same regardless of any changes at my end ?

Terminal_Boy · 19 Nov 2021 at 07:45

Same geographic location at same time when the issue happens?

Sounds like the cellular network on that stretch of road has badly planned coverage and your BH’s phone is struggling to hold the connection. The other possible cause of such noise is a bad transcoder card in the serving cell, but I wouldn’t expect this issue to appear as regularly as reported unless it’s a very busy cell and your BH is very unlucky.