They're in hiding unless you want to take advantage of their upgrade program
Have you tried using some canned air to blow any dust out? It might just be that.
I've thought that if either of my fans got a bit too audible I'd probably just buy and fit them myself rather than sending the entire laptop off, which would be too inconvenient.
Its not dust i have checked the fan, its just a faulty ball bearing making that buzzing noise. I asked msi to send me a replacement fan but they just tell me to turn the fans down, then say i cant open it up or it will void the warranty.
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