Any Recommendations?

[swain90]

Hi All,

Wondering if anyone could offer some advice before I speak with Plusnet.

We currently have a Plusnet unlimited account and according to the Sync speeds the router is getting we should be getting ~20Mbps shown here (the upload is awful as well);

However when I do a speed test I'm getting half that (also we live near Selby, but the speedtest always wants to test near London, possibly a Plusnet thing?);

Test carried out over Ethernet link, not wi-fi.

Just wondering if there's anything I can do without ringing plusnet, or is it a matter of them doing some line checks and adjusting accordingly?

Cheers

Swain90

 

[KIA]

** ADSL2+ circuits are provisioned at 448Kb/s as standard. This can be uncapped on request to provide a maximum of up to 1.3Mb/s.

http://www.plus.net/support/broadband/speed_guide/broadband_speeds.shtml

http://www.speedtest.btwholesale.com/ will show your line's IP profile.

http://portal.plus.net/index_nlp.html?home=membercentretop will show your Plusnet profile.

Try a different speed test. http://www.thinkbroadband.com/speedtest.html

 

[swain90]

Thanks for the links.

From reading their website looks like they are limited to 17 Mbps anyway for ADSL, gives me an excuse to upgrade to fibre!

Cheers

 

[KIA]

From reading their website looks like they are limited to 17 Mbps anyway for ADSL

ASA ruling. Your line should be capable of 20Mb/s in terms of actual throughput.

 

[bledd]

I get around 19 on my Plusnet ADSL2 line

 

[Christmas themed thank]

ADSL2+ supports an up to 24Mb downstream speed.

The reason Plusnet advertise it as up to 17Mb is because of advertising rules where the ISP can only advertise a speed which 10% of customers acheive. In this case, the highest speed 10% of customers could acheive was 17Mb/s hence, 17Mb/s is advertised.

You can get up to 24Mbps, depending on how far away you are from the exchange.