Anyone any problems with Nildram?

Vai said:
Speeds for me on Nildram are not so great.

Rarely I can get 600-700kb/s
Most of the time I get ~300kb/s
Often I find my downloads running at <100kb/s, sometimes <50kb/s

I am not sure if it is down to exchange congestion, or Nildram being overloaded. Either way it's MAX and seems like a lot of people have the same problem, so I don't really expect it to get fixed :(
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Getting the same issues, 1mb line working at 512k speeds
 
Have to change my view now over the past week and a half nildram has been terrible, slow speeds lucky if i hit 60kbs in the day atm, also i know my exchange is ok and its only a small village which has ntl too and my neighbours bt broadband is spot on.
 
I was with Nildram for about 6 years and only recently moved to Orange (wanadoo) because I go it unlimited for £10/month with my mobile contract.

I didn't have any issues with Nildram, one thing I would say though is that after moving to Orange my 2Meg line download speed is far faster. I noticed this within a hour or so of getting it up and running, it just blew Nildram away. I was fairly shocked!

Gaming speed is much worse than Nildram though, always thought they were tops for gaming :) I'd recommend Nildram, really I had no issues with them in 6 years and 4 upgrades of accounts, not once did anything go wrong.
 
There are quite a few disgruntled Nildram customers at present as you might want to read on the ADSLGuide.org forums. They recently introduced traffic shaping without any prior notice and there has been a slow degredation of service of recent months. No doubt there are people who are very happy with the service but I would encourage you to read the Nildram threads, in particular the "Post if you are leaving" locked thread. Like one of the posters states here....Nildram are not one of the cheapest (by any means) in the ISP market and they are most definitely not the premium ISP they used to be. I know, I have been with them 5 years.


The best way to look at it is:

A) Are you a heavy user? If yes, then Nildram now traffic shape and introduce MAJOR changes to the T&C without notice, so you may want to think twice.

B) Are you a light user? If yes, there are far cheaper, more than adequate ISPs out there.

Think hard

BA
 
-BA- said:
A) Are you a heavy user? If yes, then Nildram now traffic shape and introduce MAJOR changes to the T&C without notice, so you may want to think twice.

BA
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You Can say that again they have capped Newsgroups to 1MB and P2P is messed up i'm Phoning up tomorrow for me MAC and looking for a new ISP
not paying for 8mb internet and can only download at 1mb in most cases
pointless
 
My interest in Linux Distros and being able to download/share via BitTorrent is very important to me. I shall be getting my MAC soon enough.
 
they are now traffic shapping

so if you start downloading any thing it soons drops to around 200kbs to 100kbs
even as low as 30kbs
 
My parents have used nilldram ADSL since the days when all you could get was 512k down 256k up.

They've never had many problems, and when they have tech support have either fixed it, or when they havent, its been because of a problem at BT's end.

So the support has always been good, never needed to phone customer support as my parents took the upgrade like every1 else

as for the speed itself, i dont have a problem, just running a test download of SP2 now, and getting a fairly solid 230kb/s so i think the speed drop is dependant on server, as i have noticed it elsewhere.
 
Still ongoing with my IP ordeal and the thing that is really ticking me off is the inconsistency I am getting from different staff.. some point blank refuse to do anything about it, whilst in an email I have another member of Nildram staff assuring me they will do whatever they can to get it back (i.e. ask the new owner for it back..)

How do Zen compare? The ratings on ADSLGuide still pitch Nildram as best but as you can imagine, I don't exactly hold that true :p
 
I used to be with zen on there unlimited 2 meg and it was great, i thought £34.99 a month was good for unlimited but now 8meg has a cap i think its rather expesive for what it is now.
 
I must be one of the few people who are happy to hear about all of these Nildram issues - and I'm a Nildram customer.
I think it's mainly because I see every other Nildram customer as a rival for my bandwidth so the more people who leave the better.

I don't P2P very often (Yes I download the odd Linux distro, I don't try and fool anyone into thinking that all of these people moaning about P2P issues are just moaning about not getting Linux distros quick enough).
I do use Usenet, but again for discussion rather than to download the same kind of thing most of these P2P people download.

I was then told that all Nildram traffic is being shaped.
So download Media Player 11 at a constant 810k/sec.
"Give it half an hour then you'll find yourself restricted".
Gave it an hour and downloaded IE7 files at 780k/sec

There was all this the last time a popular ISP started restricting and slowing the traffic associated with histroically "dodgy" internet traffic and everyone jumped ship - an awful lot jumped to Nildram.
At the time we were all upset about that because we knew what would happen, they would drag everyone else down and we'd all suffer - oh look what has happened.
So now the P2P boys jump ship again - lets see which ISP they drag down this time.
 
From a technical aspect, I've had absolutely no problems with Nildram.. just the occasional evening where things get a bit slow (in games) but I put that down to the area I'm in and the boom in home 'net use we've seen for the last 5+years.

Customer Service(s) mean a hell of a lot to me. Call me old fashioned, but my money is buying more than just a few 1's and 0's down the line, I expect their staff to be polite and to try and accomodate me as best they can - not **** me about, some of them rude (not abusive, just not polite,) remove services without my approval and have different areas of the company contradicting other areas with something as significant as they have.

When on the phone after finding out my IP was removed, I wanted to register an 'official complaint' - I was told I can, and must, do that via e-mail.. !?

Fast.co.uk are looking nice.
 
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