Anyone else fed up with aol

flunky404 · 2 Mar 2007 at 19:47

Hi there
I have just about had enough of aol now :mad:

Today i have spent an hour and a half trying to sort out the slow down in speed i get every evening between 6 and 12.
I'am on the 8meg platinum package but now in the evenings it's down to 512kps.
I spoke to three calls centre's two in india and one in ireland.
The first call technical support told me that i needed to speak to accounts. This guy was based in the irish call centre.I asked him if i was being slowed down by aol and he said no.And that it would show up on my account if i had been flagged.He then told me that it must be a technical problem and he put me through to them.Ten mins later i get to speak to the technical department again to explain my problem to another different person.
She looked at the problem and told me to change the mtu settings and that i would have no more speed problems.
Well 6pm and the same slow 512kps again :mad:

So that means i'am only getting the 8meg speed 3/4 of the month and 512kps for the other 1/4
That's not what i pay £29.99 a month for.
Sorry for the rant but can you guys reccomend another isp i have had it with aol.
Thanks

flunky404 · 2 Mar 2007 at 19:55

I have been on aol since dial-up and the service was always good.
I asked them if it was the fup and they said no.

flunky404 · 2 Mar 2007 at 19:58

Nah i got rid of the software and bought a router.
I think they got annoyed when i told them i don't use aol 9 but use firefox.

flunky404 · 3 Mar 2007 at 08:38

Thanks for your input.
I have looked as ukfsn site and it looks like a good deal.But how easy is to migrate from aol to another isp?

flunky404 · 3 Mar 2007 at 14:39

Well up to two months ago i had no problems with aol.The 2meg i started with was fine and when they upgraded to 8meg that was fine.
Now if they said to me on the phone that it was due to the fup i could maybe accept that but to be told that is was not being throttled back and it's obvious that i'am someone's telling porky's.Time to leave the sinking ship before the carphone people take over.
It means i can only play BF2 on the weekends

Still it looks like ukfsn is a good bet and a better price to.