anyone else got a ROCCAT mouse? having issues updating

Joined
20 Oct 2002
Posts
34,610
Location
Oxfordshire / Bucks
before i fill out a form to Roccat and wait x hours/days

anyone here have any suggestions ?

Got my new Leadr today
plugged in the dock, downloaded swarm and all software automatically

Loaded up swarm, says it needs a firmware update and to update the dock first

the UPDATE button is current disabled, so i then unplug the dock and plug it into the mouse, then the UPDATE button becomes active

i click UPDATE, and after 2 mins still at 0% if says "failed to update"

no idea what to do now
 
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