Hi all,
Just wondering if anyone else here was mis-sold (or knows someone that was) the carphone warehouse 1.99 deal.
Just been back to visit the folks (who are getting on age wise) and my mum was sold one of these contracts last year and told it was only 1.99 a month. Turns out it was a rebate thing - nothing on the contract she signed about how much it was meant to be and she even got the guy to write 1.99 on the form!
After the first month she got her first bill (this is going back last Nov now) she saw she had been charged £25 for that month and has been in a battle with them ever since.
I drove up to the shop and confronted them about their selling practices. Turns out that when they sold the contracts they didnt mention anywhere on the forms what you would be paying, it was assumed that the salesman would give the price and make the customer aware of it in the brochure... This wasnt the case but Carphone Warehouse wont budge and claim all their staff tell the customers EXACTLY what they are signing up for!!
My parents didnt use the phone after the first bill came through so it's not like they were trying to get out of the contract - it was genuinely mis-sold. Trading standards are dragging their heels and Ofcom just say to talk to trading standards!!
Seems like another loss for the small consumer against the corporations
Anyone know of anyone else that was mis-sold this way? The cheeky **** from CPW even had the cheek of sending through a copy of the "Original" contract apparently signed by my mother - on which they had CHANGED the wording and added in figures!!! It didnt match the form she signed at all - they doctored it as we still have the original so I can see this!!
I'm thinking of starting a website about it to get some publicity for others that fell victim to slimy salesmen who dont give all the facts regarding chequebacks and are only thinking of commission. Hopefully that way people can get their money back from CPW...!!
Just wondering if anyone else here was mis-sold (or knows someone that was) the carphone warehouse 1.99 deal.
Just been back to visit the folks (who are getting on age wise) and my mum was sold one of these contracts last year and told it was only 1.99 a month. Turns out it was a rebate thing - nothing on the contract she signed about how much it was meant to be and she even got the guy to write 1.99 on the form!
After the first month she got her first bill (this is going back last Nov now) she saw she had been charged £25 for that month and has been in a battle with them ever since.
I drove up to the shop and confronted them about their selling practices. Turns out that when they sold the contracts they didnt mention anywhere on the forms what you would be paying, it was assumed that the salesman would give the price and make the customer aware of it in the brochure... This wasnt the case but Carphone Warehouse wont budge and claim all their staff tell the customers EXACTLY what they are signing up for!!
My parents didnt use the phone after the first bill came through so it's not like they were trying to get out of the contract - it was genuinely mis-sold. Trading standards are dragging their heels and Ofcom just say to talk to trading standards!!
Seems like another loss for the small consumer against the corporations
Anyone know of anyone else that was mis-sold this way? The cheeky **** from CPW even had the cheek of sending through a copy of the "Original" contract apparently signed by my mother - on which they had CHANGED the wording and added in figures!!! It didnt match the form she signed at all - they doctored it as we still have the original so I can see this!!
I'm thinking of starting a website about it to get some publicity for others that fell victim to slimy salesmen who dont give all the facts regarding chequebacks and are only thinking of commission. Hopefully that way people can get their money back from CPW...!!
